Assistant Manager

Location: 5 Acres – Rockefeller Center, New York, NY

Reports To: Director of Operations

The Front of House Manager is responsible for the daily operation of the dining room, bar, host stand, and guest experience at 5 Acres. This position ensures exceptional hospitality, maintains service standards, leads the front-of-house team, and creates a welcoming environment for every guest while working closely with the kitchen to deliver a seamless dining experience.

• Lead and supervise all front-of-house staff, including servers, bartenders, hosts, food runners, and support staff.

• Ensure exceptional guest service and resolve guest concerns promptly and professionally.

• Maintain the cleanliness, organization, and presentation of all guest-facing areas.

• Oversee opening, service, and closing procedures.

• Manage reservations, seating, and service flow to maximize efficiency and guest satisfaction.

• Create and manage employee schedules using 7shifts while maintaining labor cost goals.

• Hire, train, coach, and develop front-of-house employees.

• Work collaboratively with the Executive Chef and kitchen leadership to ensure smooth communication and execution.

• Monitor service standards and coach employees to consistently deliver an exceptional guest experience.

• Assist with inventory and ordering of front-of-house supplies, beverages, and operating materials.

• Support private events, catering, and special activations as needed.

• Ensure compliance with company policies, health department regulations, and alcohol service laws.

• Lead by example through professionalism, accountability, and a positive attitude.

• Minimum of 2 years of restaurant management experience in a high-volume, full-service restaurant.

• Proficient in Toast POS.

• Proficient in 7shifts scheduling software.

• Current New York City Food Protection Certificate (Food Handler's Certificate) or ability to obtain one upon hire.

• Strong leadership, communication, and organizational skills.

• Ability to remain calm and professional in a fast-paced environment.

• Availability to work nights, weekends, and holidays as business needs require.

Success in this role will be measured by:

• Exceptional guest satisfaction

• Strong employee leadership and retention

• Cleanliness and organization of the restaurant

• Efficient service and labor management

• Positive teamwork between the front and back of house

• Consistent execution of 5 Acres' hospitality standards

• Financial responsibility and operational efficiency

Salary : $28 - $35