What are the responsibilities and job description for the Hotel Front Desk Agent position at Fitzpatrick Hotels?
The Hotel Front Desk Agent serves as the first point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role involves managing reservations, addressing guest inquiries, and providing outstanding customer service to enhance overall guest satisfaction.
Responsibilities
- Greet guests promptly and courteously upon arrival.
- Manage check-in and check-out procedures efficiently and accurately.
- Handle reservations, cancellations, and modifications in the hotel booking system.
- Respond to guest inquiries and requests promptly and professionally.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Process payments and maintain accurate billing records.
- Resolve guest complaints and issues to ensure a positive experience.
- Maintain a clean and organized front desk area.
How to Apply
If you Interested this position , Please send your email with resume to hiring@thebestfreescore. com
Thank you
Salary : $22 - $25