Personal Training Manager

Roles: Personal Training Sales Manager’s primary function is to increase PT/Ancillary Revenue. In this role it is imperative to have service accession as a top priority. Sales training and development will be key to success in this position. It is important to be a team player and to get along with all staff members and to collaborate with the General Manager on how to meet all sales targets. Organization and structure are needed. All corporate policies and procedures must be adhered to.  

Responsibilities: 

• Oversee all aspects of the Personal Training Business for multiple clubs.  

• Achieve sales targets and outcomes within a scheduled timeframe. 

• Train and develop staff alongside the General Manager 

• Train Personal Trainers on how to sell and market themselves. 

• Coach Front Desk and Assistant Manager on closing with a sense of urgency as well as creating the funnel from New Membership into additional services.   

• Set goals and targets for all personal training staff and hold trainers accountable. 

• Monitor and manage retention of all PT and Ancillary Clients. 

• Outbound calls to all new memberships with the intention of booking their new member consultation. 

• Outbound calls to all previous training clients to invite them back in with a free session.  

• Generate personal training Intro appointments through floor pulls. 

• Manage time accordingly. Go where the Intro’s are scheduled. 

• Responsible for aiding in the development of Trainerize and building out programs for additional revenue.  

• Continue to help build upon the Semi-Private training model that is offered in Rocky River. 

• Lead the charge in hiring and onboarding new personal trainers and setting them up with a developmental plan. 

• Greet all members and guests with a warm empathic greeting. It is important to remember individuals by their first name. 

• Lend a hand in answering inbound calls and distributing them to the correct department. 

• Aid in promoting our smoothie bar (at available locations), retail store, CBD and cooler products.  

• Establish, develop and maintain positive business and customer relationships. 

• Assist with identifying and generating content in support of our social media team.  

• Work on building company HR contacts for potential corporate deals and corporate team training. 

Must be a true ambassador of Fitworks’ culture to staff members, visitors and guests at all times. Must have experience within a Fitness Center setting. Must be a team player, dedicated to client and business success at all times. Must embrace relationship building as the vessel to enhance our members’ long-term health and wellness. Must be confidential with business information. Must have a strong work ethic, willing to work diligently without micromanagement. Must be organized, and well documented. CPR and CPT will be required via Fitworks upon hire. 4 year degree or professional experience is required.