Regional Manager of Service and Facilities.

Regional Manager of Service & Facilities

Reports to: AVP of Maintenance and Facilities
Location: Locations in KY, TN, NC and AL

WHAT YOU'LL BE DOING| THE ROLE

The Regional Manager of Service & Facilities (RMSF) is a high-travel (80–90% travel) field

based role responsible for supporting Fitch Irick’s maintenance operations, strengthening

property-level execution, and ensuring consistent service quality across a multi-state

portfolio. RMSFs partner closely with Regional Managers, Site Managers, and Service Team

Members to uphold company standards in maintenance operations, property conditions,

safety, and regulatory compliance.

RMSFs provide hands-on technical support, conduct biannual property visits, train new

and existing staff, assist with large repairs and insurance claims, and ensure that

maintenance processes—such as inspections, preventive maintenance, and turn

procedures—are followed consistently. This role reinforces corporate standards and acts

as a regional extension of the Service & Facilities leadership team.

Operational Support & Field Leadership

• Conduct biannual site visits (at least twice per year per assigned property) to

assess property conditions, identify risks, review maintenance workflows, and

provide direct coaching.

• Perform hands-on support during site visits, assisting with diagnostics,

troubleshooting, and complex repair issues.

• Oversee large repairs and insurance claim repairs, ensuring scope accuracy, quality

control, and timely completion.

• Participate in scope-of-work development and review for significant repairs, vendor

work, and capital projects.

• Assist sites in identifying qualified specialty vendors while ensuring the site team

remains involved throughout the process.

• Support the use of property management software, digital inspection platforms,

and mobile work order/project tools to ensure accurate, consistent data and

workflow adherence.

• Reinforce efficient, consistent turnover practices to reduce downtime and maintain

high-quality move-in standards.

Training, Coaching & People Development

• Conduct or coordinate training sessions at least twice per quarter on SOPs,

technical skills, safety practices, property management technology, and operational

standards.

• Provide new hire onboarding and training for Service Team Members within their

first 30 days, ensuring they understand systems, expectations, and procedures.

• Identify skill gaps across the region and recommend targeted coaching or external

professional development opportunities.

• Reinforce approved company specifications and maintenance best practices during

visits.

Preventive Maintenance, Inspections & Quality Assurance

• Ensure preventive maintenance programs and inspection routines (unit, common

area, building, safety, and regulatory) are completed correctly and on schedule.

• Review inspection results for accuracy, completeness, and alignment with company

standards.

• Assist properties in preparing for third-party, agency, and compliance inspections

(including NSPIRE).

• Conduct follow-up verifications to ensure deficiencies are corrected to standard.

Compliance, Safety & Risk Mitigation

• Support site teams in maintaining compliance with OSHA, EPA, HUD, Fair Housing,

NSPIRE, and building code requirements.

• Provide coaching and oversight related to safety practices, emergency

preparedness, and hazard mitigation.

• Assist with emergency response efforts by coordinating repair needs and supporting

communication between the field and leadership.

Communication & Cross-Department Collaboration

• Partner with Regional Managers and Senior Regional Managers to support

maintenance execution aligned with occupancy goals and resident satisfaction.

• Serve as a communication bridge between properties and the Service & Facilities

leadership team by delivering field insights, trends, and training needs.

• Support distribution of updated processes and SOP changes through established

communication channels.

• Collaborate with Development, Redevelopment, and Compliance teams during

punch walks, readiness inspections, and project handoffs.

Technology & Process Optimization

• Promote full utilization of property management software, inspection platforms,

and mobile maintenance tools to improve operational consistency and

accountability.

• Provide input to leadership regarding workflow enhancements, inspection criteria,

and recurring challenges observed in the field.

• Assist with device troubleshooting (mobile devices, tablets, apps) related to

property operations.

WHAT YOU BRING| THE PERSON

• Minimum 5 years of experience in property maintenance, facilities management, or

building systems (multifamily experience strongly preferred).

• Prior supervisory, training, or regional maintenance experience preferred.

• Experience with property management software, digital inspection tools, and

preventive maintenance programs.

• HVAC certification and/or Certified Pool Operator (CPO) certification preferred.

Skills & Competencies

• Strong technical skills across HVAC, electrical, plumbing, and general building

systems.

• Ability to train, coach, and develop Service Team Members with varying levels of

experience.

• Excellent communication and interpersonal skills with a strong leadership

presence.

• Highly organized with the ability to manage a large, geographically dispersed

portfolio.

• Familiarity with NSPIRE, HUD, LIHTC, and relevant code requirements.

• Willingness and ability to travel 80–90% throughout assigned regions.

Technology & Platform Experience

• Experience with Yardi, HappyCo, and similar property management/inspection

platforms strongly preferred.

Core Competencies

• Field leadership and influence

• Hands-on technical problem solving

• Training and development

• Operational consistency and accountability

• Safety and compliance focus

• Clear communication and collaboration

• Resident-first service mindset

WHAT’S IN IT FOR YOU| THE BENEFITS

• Mission-Driven Work: Contribute to providing affordable housing and making a difference in communities.
• Comprehensive Benefits:
  • Health, dental, and vision insurance.
  • Short-term & long-term disability.
  • Life insurance & AD&D coverage.
  • Pet insurance.
  • PTO
  • Paid company holidays & floating holiday of choice.
  • Employee Assistance Plan for you and your family.
• Culture of Growth: Enjoy a workplace that celebrates milestones, rewards high-quality work, and offers professional development opportunities.