Dispatchher

POSITION SUMMARY:

Under general supervision, performs dispatching and office administrative duties in support of campus safety operations; receives various security-related campus information by telephone, radio and/or other sources; contacts and dispatches security personnel to campus areas; contacts emergency responder agencies when needed; provides information to students, staff, visitors and outside agencies regarding areas of assignment; performs a variety of office administrative duties; and performs related work as assigned.

ESSENTIAL FUNCTIONS:

Receives information regarding campus security issues by telephone, radio or other sources; notifies and dispatches campus security officers to campus locations as needed. o Monitors emergency fire and intruder alarm systems; monitors emergency calls; contacts outside agencies and alerts appropriate personnel as necessary. o Answers multiple non-emergency lines and calls for assistance; provides routine information to the public; screens and directs calls to other staff. o Enters security incident data into a record management system; prepares reports. o Serves as an information resource regarding programs; assists students, staff and the public in the interpretation and completion of parking and citation-related forms; handles complaints effectively and courteously in person and on the telephone. o Conducts various transactions with students, staff, vendors and the general public in matters requiring a detailed knowledge of policies, procedures, rules, regulations and activities, particularly related to areas of assignment. o Maintains campus lost and found. o Performs genera{ clerical and office work, including typing, proofreading, filing, checking and recording information. SECONDARY FUNCTIONS: a Other duties as may be assigned by Shift Captain and/or Chief.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: o Good verbal, written and other interpersonal skills. o Ability to work effectively as a team or independently, with minimum supervision. o Security supervisory experience preferred. o Proficient knowledge of Microsoft Office (Word and Excel). .

Experience working in a university or college setting, preferably, in the area of campus security or public safety, preferred. o Must possess proficient report writing skills. o Good problem solving and conflict resolution skills.

ORGANIZATIONAL RESPONSIBILITY: No direct reports.

Education: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities. High School diploma or GED, preferred. Experience: Two years of related work experience required

Licenses or Certificates: None required.

Additional Requirements: A background and/or credit check will be required of the successful applicant. An official transcript (if applicable) and names, addresses and phone numbers of three (3) references will be required of the successful applicant