What are the responsibilities and job description for the Dispatcher- Night Shift position at Fisher-Titus Health?
- Hours of Work- Full time, Night shift
- Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
- Shift, Weekend & PRN differential
Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.
Vision: Be the first choice for healthcare and employment within our community
Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community
General Summary:This employee performs a variety of skills in support of the NCEMS Communications Center; receives and dispatches emergency and non-emergency calls from the public EMS Personnel; participates in the work of a dispatcher/call taker and performs other duties as assigned.
Assist with mental health transports, as needed.
Essential Functions:- Demonstrates a customer focused attitude to serve clients of diverse backgrounds at all times.
- Responsible for taking inbound calls, assessing and prioritizing the situation, and assigning and coordinating appropriate internal and external resources.
- Manages both emergency and non-emergency calls using a high level of critical thinking and multi-tasking skills.
- Completes required documentation needed to schedule ambulance and ambulette transfers.
- Documents in the CAD system when required.
- Assigns appropriate level of care of transportation based on the patient/client criteria.
- Maintains patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
- Maintains critical working relationships with community resources including Police, Fire, Life Flight, Hazmat, and internally with the North Central EMS team.