Administrative Assistant - Occupational Health

Caring For the Community You Love  

Choose a career to make a difference in people's lives every day, choose Fisher-Titus! 

Perks of working at Fisher-Titus:

• Hours of Work-full time
• Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
• Shift, Weekend & PRN differential

About Fisher-Titus: 

Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. 

Vision: Be the first choice for healthcare and employment within our community  

Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community 

General Summary:

Supports efficient clinic operations by performing necessary administrative tasks related to Occupational Health services which include coordinating appointments and wellness events, maintaining data and reporting within the Occupational Health EMR, supporting regulatory and compliance requirements, and delivering exceptional customer service to employees, patients, and company representatives.

 Education, Licensure, Registration and Experience:

Associates degree preferred or equivalent education/experience.

Typing at 50 wpm, critical thinking and problem solving with demonstrated effective communication skills required.

Medical terminology preferred

Ability to maintain confidentiality and build trust with department leadership and employer representatives

Ability to be flexible with hours and to work well under pressure.

Must be customer service oriented and a strong team-player with a positive, helpful, can-do attitude

General knowledge and skill in Microsoft Word, Excel, PowerPoint, and Outlook

Essential Functions:

• Compile, record, and maintain reports and correspondence within the electronic medical record (EHR) to include company protocols, contacts, billing contacts, and preferred services. Enter and track data within EHR systems and departmental databases to support compliance with OSHA, DOT, workers’ compensation, and company requirements while maintaining confidential employee health and medical records, and maintaining tracking logs, reports, and monitoring of regulatory data.
• Assist clinical coordinator and clinical staff with administrative tasks required for mailing, tracking, reminders, and reporting for all Occ Health services provided; provide clerical support for the drug screening process and the random drug screening programs (DOT, DFWP, and company-specific programs) as well as maintaining compliant documentation of calibrations and training records and assisting with documentation preparation for company audits.
• Provide support to manager with onsite wellness and training events, preparing presentation materials and handouts, organizing schedules, signage, supplies, quoting services, and project billing.
• Assist the Manager and Clinical Coordinator with general clerical duties such as preparing and maintaining departmental statistical reports, maintaining office supplies, updating forms, emails and correspondence, preparing meeting agendas and minutes, and will be the Secretary for the Occupational Health Corporate Advisory Committee.
• Provide support to the front office as needed by greeting employees, patients, visitors, and vendors in a professional and courteous manner, answering telephone calls, scheduling appointments, registering patients, and assisting with the scheduling and administrative duties of the MRO process.

Completes any other special projects as assigned.

Working Conditions:

·         Stand/Walk – 6-8 hrs

·         Sit – 1-2 hrs

·         Bend – up to 1/3 of time

·         Squat – up to 1/3 of time

·         Climb – up to 1/3 of time
Reach up to 1/3 of time

·         Lift - up to 1/3 of time

·         Carry – up to 1/3 of time

·         Push – up to 1/3 of time

·         Pull – up to 1/3 of time

·         Right Hand - Precise Motor Function (Or Fine Manipulation)

·         Left Hand - Precise Motor Function (Or Fine Manipulation)

·         Right Foot - Gross Motor Function

·         Left Foot - Gross Motor Function

·         Up to 25 pounds – 1/3 or more of the time
Body Fluid Exposure - Yes

·          

Standards of Employment:

Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.

Appearance is professional, neat, clean, and appropriate for the work environment. Wears proper photo identification badge while on duty.

Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.

Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.

Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.

Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements:

Supports the mission, vision and CARES values of Fisher Titus.

Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.

Supports, cooperates with, and implements specific procedures and programs for:

1. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.

1. Confidentiality of all data, including patient, employee and operations data.

1. Quality Assurance and compliance with all regulatory requirements.

1. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:

Communicates with Compassion - Every patient, Every time

• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques

Demonstrates Service Etiquette - Every patient, Every time

• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm, positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Assesses and manages patient's expectations of care

Commitment to Safety - Every patient, Every time

• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something, say something

Delivering High Quality Care - Every patient, Every time

• Commits to efficient, effective and purposeful work and delivery of care
• Engages in practices that will continually improve processes