Real Estate Operations and Marketing Manager

Systems, Client Experience & Business Support

El Segundo, CA | In-Person | Compensation Based on Experience

About The Role

Fisher Real Estate is seeking a highly organized, proactive, and resourceful Operations & Marketing Manager to help manage the systems, processes, marketing, and client service standards that support a high-performing residential real estate business.

This role is ideal for someone who is naturally organized, detail-oriented, and process-driven. The right candidate will be comfortable taking ownership, building systems, improving procedures, and helping the business operate more efficiently day to day.

This is not a passive administrative role. We are looking for someone who can anticipate needs, solve problems independently, manage multiple priorities, and create structure around a fast-moving real estate business.

Position Summary

The Real Estate Operations & Marketing Manager will support and improve the daily operations of the business, including internal systems, client communications, CRM management, marketing execution, listing support, transaction-related coordination, and client experience initiatives.

This role requires someone who is proactive, extremely organized, resourceful, and comfortable creating repeatable systems and procedures. The ideal candidate should be able to identify inefficiencies, suggest improvements, and help implement processes that make the company more organized, consistent, and scalable.

A successful candidate will be able to move between tasks quickly while maintaining accuracy, professionalism, and strong follow-through.

Key Responsibilities

This position is best suited for someone who is highly organized, self-directed, proactive, and energized by creating order, improving systems, and supporting a high level of client service.

1.Operations, Systems & Process Management

• Build, maintain, and improve internal systems, workflows, checklists, and procedures.
• Create repeatable processes for listings, buyers, client follow-up, marketing, and transaction support.
• Identify inefficiencies and recommend practical solutions.
• Manage multiple priorities and deadlines while keeping projects organized and moving forward.
• Maintain company organization across platforms, files, client records, marketing materials, and internal systems.
• Use AI and technology tools to improve efficiency, communication, and execution.
• Help ensure the company operates with consistency, accountability, and strong attention to detail.

2.CRM, Database & Client Systems

• Manage and maintain Salesforce database.
• Keep client records accurate, organized, and up to date.
• Manage Homebot and transaction management software.
• Build and maintain automated workflows and communications where appropriate.
• Track client touchpoints, follow-ups, reviews, gifts, and relationship management items.
• Help ensure the database is clean, useful, and actively supporting business growth.

3.Client Experience & Service Support

• Support a concierge-level client experience before, during, and after each transaction.
• Coordinate client gifting programs, appreciation initiatives, and branded touchpoints.
• Order, organize, and deliver client gifts.
• Request, track, and organize client reviews.
• Assemble buyer inspection bags, listing materials, and other client-facing packages.
• Create systems that make the client experience more consistent, thoughtful, and professional.

4.Real Estate Operations Support

• Coordinate listing signage orders, installations, and removals.
• Prepare, assemble, print, and mail listing booklets, seller materials, and marketing pieces.
• Compile property information, market data, and supporting materials for listing presentations.
• Coordinate direct mail campaigns, prospecting letters, and client communications.
• Manage office supplies and place orders as needed.
• Provide administrative and operational support for active listings, buyers, sellers, and transactions.
• Help ensure listing and transaction-related tasks are completed accurately and on time.

5.Marketing & Online Presence

• Create and manage bi-weekly email newsletters through Klaviyo.
• Develop and execute monthly marketing campaigns.
• Create and schedule social media content across Instagram, Facebook, Stories, and paid ad campaigns.
• Maintain consistent listing promotion across digital and print channels.
• Create monthly sphere flyers, affidavit flyers, and other branded materials.
• Design and update marketing materials using Canva.
• Research neighborhood events, community happenings, and real estate updates for marketing content.
• Maintain the company website and Google Business Profile with current information, posts, photos, reviews, and listings.

6.Company Efficiency & Accountability

• Take ownership of open tasks and follow through until completion.
• Switch between competing needs while maintaining accuracy and composure.
• Communicate clearly when timelines, priorities, or resources need adjustment.
• Create structure around recurring needs so the business becomes more efficient over time.
• Protect the client experience by making sure important details do not fall through the cracks.

Qualifications

[Required Qualifications]

• 2 years of experience in operations, administrative support, marketing, real estate, project coordination, or a related role.
• Exceptional organization and attention to detail.
• Strong project management and follow-through.
• Ability to manage multiple tasks, deadlines, and shifting priorities.
• Proactive, resourceful, and comfortable solving problems independently.
• Ability to create structure, systems, and repeatable processes.
• Strong written and verbal communication skills.
• Comfortable learning and implementing new technology.
• Experience with Canva, social media platforms, Microsoft Word, and Excel.
• Comfortable using AI tools and productivity platforms to improve efficiency.

[Preferred Qualifications]

• Residential real estate experience.
• Familiarity with California real estate transactions.
• Basic understanding of CAR forms and real estate contracts.
• Experience with Salesforce, Klaviyo, Homebot, Canva, or other transaction management platforms.
• Experience managing client databases, marketing calendars, workflows, or operational systems.
• Experience creating procedures, checklists, templates, or internal process documents.
• Experience supporting a high-performing real estate business or client-service-focused organization.

Skills We Are Looking For

Resourcefulness and initiative Project management

Creativity and marketing aptitude

Client service mindset 

Strong follow-through and accountability

Technology adaptability 

Attention to detail

Effective AI prompting and workflow integration 

Excellent time management and organization

Ability to solve problems independently and find solutions without constant direction 

Compensation

Compensation will be based on experience, qualifications, and the level of real estate, operations, marketing, and systems experience the candidate brings to the role.

Expected compensation range: $65,000-$95,000 annually.

Higher compensation may be considered for candidates with significant residential real estate operations experience, strong systems-building ability, transaction coordination experience, advanced CRM/database management skills, or proven experience supporting a high-performing real estate business.

Location: In-person, El Segundo, CA.