Service Center Technician

About Fisher & Paykel Healthcare

At Fisher & Paykel Healthcare, our dedication unites us in a shared mission to improve patient care and outcomes through world-leading healthcare solutions. We call this commitment Care by Design.

Our journey began in New Zealand over five decades ago when a visionary doctor and two ingenious engineers pioneered a new approach to respiratory health. Today, we are a leading designer, manufacturer, and marketer of products and systems for acute and chronic respiratory care, anesthesia, and the treatment of obstructive sleep apnea. Our innovative products touch the lives of millions of patients annually while operating in over 120 countries worldwide.

We seek individuals who are passionate about having a lasting, positive impact. We value individuals who prioritize enduring relationships, creative thinking, and who are driven to make a difference.

In return, we will support your personal and professional growth with our inclusive work environment, built on a foundation of care and collaboration. Together, we form a team of compassionate individuals dedicated to purposeful work.

Care to join us and make a real impact?

Job Title: Service Center Technician

Job Overview:

The Service Center Technician will provide technical and training support for use of Fisher & Paykel Healthcare products to ensure compliance with quality and regulatory standards and customer satisfaction. The ideal candidate will work collaboratively and develop a strong technical knowledge of our product portfolio. This role will report to the Service Center Manager.

Responsibilities

• Provide customers with technical support, training, and information to ensure equipment is maintained, operated, and functioning correctly to maximize customer satisfaction.
• Complete repairs on Company’s equipment and verify equipment performance to ensure repairs conform to product requirements and comply with regulatory standards.
• Respond to customer inquiries (email, phones) regarding frequently asked questions and problems, the availability and pricing of part, manuals, and spares to ensure customer satisfaction.
• Assist with field corrections by providing technical assistance, advice, and training to ensure products meet regulatory compliance.
• Inspect, repair and test returned goods from customers and initiate complaint process where appropriate to ensure equipment is operational and compliant.
• Support sales staff responding to technical inquiries to facilitate the provision of effective customer service.
• Develop a strong understanding of Fisher & Paykel Healthcare’s product portfolio.
• Will be required to assist with the shipping and receiving of devices that need repairs.

Education and Experience Requirements

• Minimum 2 years of equipment repair experience or associate degree with an engineering emphasis
• Strong technical problem-solving skills
• Strong presentation skills
• Strong verbal and written communication skills
• Knowledge of equipment management standards

Salary Range

The anticipated salary range for candidates is $60,000-$65,000. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Fisher & Paykel Healthcare is a multi-state employer, and this salary range may not reflect positions that work in other states.

You'll have an opportunity to participate in a comprehensive benefits package that offers medical, dental, vision, life insurance, paid parental leave, 401k, employee stock purchase plan, and other options to meet the diverse needs of our employees.

Our corporate headquarters in Irvine offers employees a complimentary breakfast every other week; our amenities include a cafe with rotating culinary stations, an indoor-outdoor fitness center, a fully equipped, open-air event center, and a one-of-a-kind gathering area with an Olympic-length pool.

Global Privacy Statement | Fisher & Paykel Healthcare (fphcare.com)

US work authorization is a precondition of employment. Fisher & Paykel Healthcare will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position.

Fisher & Paykel Healthcare is an equal opportunity employer. The Company's policy is not to discriminate nor allow any employee to discriminate against any employee or applicant for employment based on race, color, age, religion, sex, national origin, disability, marital status, military status including veterans and disabled veterans, or any other protected status in accordance with all applicable federal, state, and local laws.

Fisher & Paykel Healthcare participates in E-Verify.

Apply today and join our dynamic Fisher & Paykel Healthcare team! You will be part of a culture motivated by changing clinical practice and improving patient care and outcomes.