What are the responsibilities and job description for the Global Custody Management Program Manager position at Fisher Investments?
Overview
The Opportunity:
As a GCM Global Program Manager, you will provide strategic leadership for high-impact, multi-region projects that sit at the intersection of clients, custodians/external partners, and company partners. You will set direction, translate firm and GCM priorities into clear roadmaps, and align teams on outcomes across domains such as custodian system integrations, global expansion efforts, risk reviews, and custodian process improvements. You will influence decision-making by framing trade-offs, managing program risks, and ensuring consistent execution in partnership with our teams and key external providers. You will lead and support a variety of projects that contribute to critical projects and influence improvements that directly impact client service. You will report to a GCM Team Leader,
The Day-to-Day:
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
The Opportunity:
As a GCM Global Program Manager, you will provide strategic leadership for high-impact, multi-region projects that sit at the intersection of clients, custodians/external partners, and company partners. You will set direction, translate firm and GCM priorities into clear roadmaps, and align teams on outcomes across domains such as custodian system integrations, global expansion efforts, risk reviews, and custodian process improvements. You will influence decision-making by framing trade-offs, managing program risks, and ensuring consistent execution in partnership with our teams and key external providers. You will lead and support a variety of projects that contribute to critical projects and influence improvements that directly impact client service. You will report to a GCM Team Leader,
The Day-to-Day:
- Execute and oversee groupwide projects and programs within GCM, ensuring all components meet business, operational, and client service requirements
- Build and maintain detailed project plans, including defining scope, milestones, timelines, and deliverables; track progress and adjusts plans as priorities, capacity, or requirements change
- Delegates project tasks to regional teams, providing oversight, guidance, and quality review. Support coaching, knowledge sharing, and training of team members on project-related processes, tools, and standards
- Facilitate cross-team collaboration, coordinating with multiple internal groups to align priorities, resolve conflicts, and keep projects on track
- Make independent decisions within program boundaries and elevate material updates, program risks, trade-offs, and recommendations to GCM leadership
- Prepare and deliver clear status updates, reporting, and program documentation to stakeholders and management, including holistic views of assigned programs (e.g., Trading Enhancements, API/System Enhancements, Client Onboarding Digital Enhancements)
- Contribute to the development and refinement of tools, templates, and best practices for training, project execution, and change management within GCM
- Minimum 5 years of project management experience, B2B and/or in financial services
- Experience successfully managing multiple complex projects simultaneously to completion
- Strong interpersonal, verbal, and written communication skills
- Exceptional project management, organizational and time management skills
- Thrive in a fast-paced environment, demanding flexibility and creativity
- Comfortable identifying complex operational challenges and coordinating between internal and external partners to achieve resolution
- Microsoft Excel and JIRA experience preferred, not required
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
- 100% paid medical, dental and vision premiums for you and your qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO, plus 10 paid holidays
- Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
- This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.