Key Account Manager

POSITION SUMMARY:

As a part of the Corporate Sales Department, the Key Account Manager (KAM), is responsible for maintaining, growing and generating new business within the Fisher Barton customer base in any and all Business Units. The KAM acts as the key interface between the customer and all relevant divisions. He or She will be selling multiple Fisher Barton products and solutions to new and established customer partners across multiple channels. Establishes sales strategies and achieves assigned goals relative to those accounts through direct, face-to-face contact. This job requires broad knowledge of the company’s products, services, policies relative to customers and knowledge of market and customer business model.

ESSENTIAL FUNCTIONS:

• Lead, develop, and implement growth and profit enhancement strategy within assigned existing key accounts to ensure maintenance and growth of current business
• Develop new business to ensure a healthy funnel of business over 3 year period
• Work with assigned key accounts on forecasts/planning, and represent sales in the S&OP process
• Provide overall project management on development projects for specific customers to ensure timelines are met and goals are understood
• Collaborate with Product Management on pricing, NPI and PLCM
• Where applicable, partner with Business Development Manager
• Fully utilize CRM to document program status, details, next steps, etc.
• Lead cross-functional work groups focused on maintaining key customer metrics to ensure the highest customer satisfaction and report out group status monthly to executive leadership team

KNOWLEDGE – SKILLS – ABILITIES

• Excellent interpersonal communication and presentation skills
• Must be a self-starter and work constructively with minimal supervision
• Ability to develop and close sales
• Proficient with a computer and Windows based applications (Outlook, Word, Excel, and PowerPoint)
• Problem solver. Good at conflict management; strong influencing and negotiations behaviors; ability to build relationships
• Can work both independently and as part of a team by sharing information and supporting company procedures and processes
• Availability, flexibility, and maturity to represent the company in a professional manner at a broad range of events / projects in the community, with customers and within the company
• Demonstrated success in developing a territory / achieving sales goals; experience working with direct OEMs for 5 years plus
• Excellent negotiator

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree
• Minimum 5 years of experience in a solution selling environment

PREFERRED QUALIFICATIONS:

• Metallurgical or composites experience a plus
• Knowledge of manufactured components

PHYSICAL REQUIREMENTS AND VISUAL DEMANDS

• Ability to travel up to 40% nationally, to include overnight

• Occasionally may have to lift up to 20lbs
• Considerable time may be spent sitting in front of a computer screen