What are the responsibilities and job description for the Counter Sales position at FISHER AUTO PARTS?
KEY RESPONSIBILITIES:
The Store Counterperson position is responsible for many facets of the store’s daily operation including:
- Effectively completing the day to day business in such a way that all job related objectives are realized and aligned with the company’s core values;
- Ensuring that sales levels are met so that the store achieves and/or exceeds budgeted goals;
- Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times.
KNOWLEDGE, SKILLS, DUTIES AND ABILITIES:
- Maintaining a personal level of safety throughout the store at all times;
- Maintain the highest standards of customer service, including prompt handling of all customer customer’s orders;
- Maintain store appearance and merchandising as assigned;
- Possess excellent telephone communication and etiquette skills;
- Ability to work in a fast-paced and dynamic wholesale/retail environment;
- Ability to communicate effectively with peers, both verbally and in writing;
- Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;
- Ability to follow the standards set for counterpersons performance;
- Ability to ensure effective and efficient use of all available resources;
- Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors;
- Ability to be accountable for achieving both personal and store results;
- Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company;
- Ability to build customer loyalty;
- Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share.
- Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems;
- Ability to provide high levels of customer service; Working knowledge of automotive systems;
- Ability to learn to mix paint, perform various shop functions, including turning drums and rotors, or make hydraulic hoses; (as required)
- Ability to take physical inventories and line counts;
- Ability to stock shelves and pull customers orders;