What are the responsibilities and job description for the Counter Sales position at FISHER AUTO PARTS?
Federated/Fisher Auto Parts, Home of the Parts Professionals!
Providing world class customer service and reliable auto parts and accessories for over 95 years! Fisher Auto Parts’ employees are one of the key ingredients to our success – past, present and future. Fisher has many different career and employment opportunities, as well as benefits to offer new and current employees!
KEY RESPONSIBILITIES:
The Store Counterperson position is responsible for many facets of the store’s daily operation including:
- Effectively completing the day to day business in such a way that all job related objectives are realized and aligned with the company’s core values;
- Ensuring that sales levels are met so that the store achieves and/or exceeds budgeted goals;
- Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times.
KNOWLEDGE, SKILLS, DUTIES AND ABILITIES:
- Maintaining a personal level of safety throughout the store at all times;
- Maintain the highest standards of customer service, including prompt handling of all customer customer’s orders;
- Maintain store appearance and merchandising as assigned;
- Possess excellent telephone communication and etiquette skills;
- Ability to work in a fast-paced and dynamic wholesale/retail environment;
- Ability to communicate effectively with peers, both verbally and in writing;
- Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;
- Ability to follow the standards set for counterpersons performance;
- Ability to ensure effective and efficient use of all available resources;
- Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors;
- Ability to be accountable for achieving both personal and store results;
- Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company;
- Ability to build customer loyalty;
- Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share.
- Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems;
- Ability to provide high levels of customer service; Working knowledge of automotive systems;
- Ability to learn to mix paint, perform various shop functions, including turning drums and rotors, or make hydraulic hoses; (as required)
- Ability to take physical inventories and line counts;
- Ability to stock shelves and pull customers orders;