Banking Systems Administrator II

Job Description: The Banking System Administrator II serves as an expert resource for complex banking systems. This role manages banking software systems to ensure effective performance and alignment with business needs. The Administrator II helps achieve strategic objectives by overseeing advanced system functionality, ensuring data integrity, and improving efficiency and quality. By ensuring seamless operation and continual improvement of vital systems, this role has a direct and significant impact on customers and end users—contributing to their overall experience with the bank. This position requires strong relationships with internal departments and external vendors and their management teams. Qualifications: This person should have a bachelor’s degree and six years of related experience or the equivalent. Banking and/or software system management experience is required. The ideal candidate thrives in high-pressure, high-stakes environments, maintaining composure and sound judgment even during urgent and stressful situations. They are adept at working autonomously, exercising independent critical thinking to navigate ambiguity and solve complex problems. Their analytical approach is complemented by an ability to communicate technical information clearly, enabling effective collaboration across multiple departments. Attention to detail and thorough research is essential, as is the capacity to bridge gaps between teams and stakeholders, ensuring informed decision-making. Principal Responsibilities: Demonstrate extensive expertise of managed systems to act as a resource for users. Advise staff on maximizing system productivity. Maintain a comprehensive understanding of other departmental systems, including how data flows between systems and the impacts across the organization. Lead teams through business process change utilizing system capabilities, automation, and artificial intelligence. Lead projects in a designee role, translating business and technical requests into actionable plans to enhance customer and end-user experiences. Present updates, document, track, manage, and be accountable for project outcomes. Conduct research and analysis, make recommendations, and implement solutions to meet departmental needs while following compliance requirements and FBT policies. When systems or processes fail, take the lead in identifying root causes, assessing customer impact, outlining corrective actions, communicating with relevant staff, and establishing safeguards to minimize recurrence. Manage escalated support issues and assist with monitoring change control and support requests; taking appropriate action. Document and track system changes in accordance with the change-control policy. Approve change control in manager’s absence. Serve as the primary point of contact for inquiries or issues related to data integrity and ensure the timely creation and transmission of data files to third parties as scheduled or required. Lead the creation of year-end reporting, the implementation of the core system’s annual release, vendor reviews, and other software upgrades and replacements on various systems. Create and conduct training on the various systems for internal departments and review training content and materials as required. Coordinate enhancement process with third-party vendors. Advocate with vendors and user groups to raise priority of requests. Maintain business recovery plans and procedures for all managed systems and tasks, ensuring compliance with FBT policies and banking regulations to prepare for exams and audits. Provide emergency after-hours support for critical failures of managed systems. Attend applicable training sessions. Keep up to date on the latest system enhancements and industry trends and communicate them appropriately. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training. Compensation Grade Salary Grade 7 First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com. We invest in our people: Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they’re also part owners). Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community. Our Benefits: Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance. 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account. Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year. Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more. Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities. In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees. Our Culture: We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board. Work for us: Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.