What are the responsibilities and job description for the Operations Manager position at Fish Window Cleaning?
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Position Overview: As the Operations Manager you will work closely with the franchise owner to oversee and manage day-to-day operations of our Fish Window Cleaning franchise in the Mid-Willamette Valley, Oregon. This role is dynamic and requires a motivated individual who can engage in sales activities, including going door-to-door at commercial locations to write window cleaning estimates, and work in the field as needed. We are looking for a candidate who is career-focused and enthusiastic about pursuing advancement and managerial opportunities within our organization.
Key Responsibilities:
- Collaborate with the franchise owner to develop and execute operational strategies that drive business growth and profitability.
- Actively engage in sales activities, including prospecting, lead generation, and writing window cleaning estimates by going door-to-door at commercial locations.
- Ensure the delivery of high-quality window cleaning services and exceptional customer experiences.
- Oversee scheduling, route planning, and field operations to optimize efficiency and productivity.
- Train and lead a team of window cleaning technicians, providing guidance and support.
- Assist with employee recruitment, onboarding, and performance management.
- Maintain inventory, equipment and vehicles, ensuring all resources are in optimal condition.
- Handle customer inquiries and resolve any issues or concerns promptly.
- Implement and uphold safety standards and best practices.
Qualifications:
- Previous experience in working in window cleaning field required. (previous operations/management experience preferred).
- Evidence of excellent leadership skills required
- Must be able to demonstrate exceptional customer service experience
- Strong sales skills and a proven track record of achieving sales targets, including door-to-door sales experience.
- Strong communication and interpersonal skills.
- Self-motivated with a proactive approach to problem-solving
- Detail-oriented with the ability to prioritize tasks effectively
- Willingness/capability to work in the field and perform physically demanding tasks when necessary.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google and other cloud-based systems. Must have a valid driver license AND current auto insurance.
- Motivation for success and growth both personally and for the business
- A customer service mindset
- Team oriented mindset
- Problem-solving mindset
- Flexible personality
- Ability to interact with a variety of different personalities comfortably and effectively
- Ability (or willingness to learn) to manage/coach/teach others
- Excellent communication skills in-person and on the phone
- Excellent organizational skills and ability to follow-through on contacts made
- Proven PC Skills (Ability to learn and use Google, Microsoft Office Suite, and Fish software)
- Valid driver’s license
- Reliable transportation
- Liability car insurance
- Able to stand on feet for long periods of time
- Able to lift up to 60 lbs.
- Able to do repetitive motion with hands, wrist and arms
- Able to work with arms above head
- Able to bend and squat to ground level
- Able to work in temperatures ranging from 0 to 110 degrees
- Able to assemble, lift and climb ladders up to 30 feet
- On-the-job training
- No nights or weekends
- Competitive salary and bonus opportunities
- 401k Retirement w/ employer match
- Uniforms furnished
Compensation: $25.00 - $33.00 per hour
Fish Window Cleaning has grown to be the world's largest window cleaning company with more than 250 franchise territories in 43 states, yet we still maintain the traditional values we were founded on. We will always treat every customer as though they are our only customer.
Since its inception over three decades ago, Fish Window Cleaning has been dedicated to being a considerate and respectable neighbor in the communities where we work and live. FISH partners with nonprofit organizations on an ongoing basis to support causes across the United States. Through volunteering, leadership, and charitable giving, FISH lives its mission to be the best and most respected window cleaning company in the world.
We are looking for courteous, self- motivated and friendly individuals that pay attention to detail. We clean glass at commercial and residential locations; including retail locations, office buildings, and malls from 1 to 3 stories. Some ladder work, travel between jobs, and minimal paperwork are required. You need reliable transportation, proof of insurance, and a valid driver’s license to be considered for employment.
Thank you for your interest in Fish Window Cleaning ®. Fish Window Cleaning is a franchise. All Fish Window Cleaning locations are independently owned and operated. By clicking the apply button you understand that you are not applying to Fish Window Cleaning but rather an independent company that does business as Fish Window Cleaning.
Salary : $25 - $33