Sr Client Support Specialist

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Job Title

Sr Client Support Specialist

About Your Role

The Compliance Operations Support role is responsible for the data analysis, and resolution of card brand compliance rejects/violations for Bank of America clients. This team interacts with BofA clients, BofA bank partners and other Fiserv business units.

What You’ll Do

• You will be responsible for resolving discrepancies/rejects of required data, related to compliance card brand processing/program requirements including but not limited to Amex Direct Reconciliation for Surcharge, Compliance Data Integrity, and Compliance Violation Support.
• Resolve compliance card brand data issues with merchant/BofA
• Ensure correction of identified account data issues that cause rejects/violations
• Assist Merchant Portfolio Analysts with issue resolution and communication dependent on bank direction
• Contact/educate merchants and bank partners on how to mitigate compliance rejects/violations
• Handle assigned tasks under stringent timeframes, while maintaining a high degree of professionalism and accuracy
• Navigate through multiple systems, including North, South, Proprietary and TSYS platform applications to research and resolve compliance rejects/violations
• Partner with Compliance in resolution of card brand violations
• Have flexibility to help with other areas of the business
• Follow appropriate processes tracking, reporting and communicating updates between BofA and Fiserv
• Identifying process & procedural gaps and potential training needs based on projects.
  
  

Experience You’ll Need To Have

• High School Diploma or equivalent.
• Previous customer service experience.
• 1 years previous merchant experience.
• Excellent email etiquette and soft skills
  
  

Experience That Would Be Great To Have

• Knowledge of different card brands - VISA, Mastercard, AMEX, Discover, etc.
• Knowledge of the compliance process.
  
  

How You’ll Work

• This role requires the use of a computer and audio equipment.
  
  

Sponsorship

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
  
  

Benefits At Fiserv

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave
  
  

Salary Range

$39,000.00-$46,500.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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