What are the responsibilities and job description for the Senior Scrum Master position at Fiserv?
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Scrum Master
About Your Role
As a Senior Scrum Master/Project Manager within our Government Solutions Infrastructure/Security workstream PMO team, you will lead Agile delivery practices for one or more teams that build and enhance technology solutions supporting business and client outcomes at Fiserv. Operate effectively in a dynamic transformation environment, including multi-year migrations from on‑prem to cloud platforms and waterfall to Agile delivery models, with the ability to manage changing scope, priorities, and expectations. You will work closely with product owners, engineers, architects, and cross-functional stakeholders to improve team execution, remove delivery obstacles, and strengthen Agile maturity. Your work helps teams deliver high-quality solutions with predictable outcomes, transparency, and continuous improvement.
What You'll Do
Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits At Fiserv
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank You For Considering Employment With Fiserv. Please
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note To Agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Scrum Master
About Your Role
As a Senior Scrum Master/Project Manager within our Government Solutions Infrastructure/Security workstream PMO team, you will lead Agile delivery practices for one or more teams that build and enhance technology solutions supporting business and client outcomes at Fiserv. Operate effectively in a dynamic transformation environment, including multi-year migrations from on‑prem to cloud platforms and waterfall to Agile delivery models, with the ability to manage changing scope, priorities, and expectations. You will work closely with product owners, engineers, architects, and cross-functional stakeholders to improve team execution, remove delivery obstacles, and strengthen Agile maturity. Your work helps teams deliver high-quality solutions with predictable outcomes, transparency, and continuous improvement.
What You'll Do
- Lead complex, high‑priority client implementations, conversions, audit remediations, and project phases for large, technical, and custom solutions from initiation through closure
- Partner with engineers, developers, and cross‑functional teams to deliver security, application, infrastructure, and technical tool initiatives using Agile/Sprint methodologies
- Drive project planning, execution, communications, resourcing, risk/issue management, and scope changes to ensure timely, high‑quality delivery
- Provide consultative guidance to clients on product and system capabilities and collaborate internally to identify effective, value‑driven solutions
- Identify opportunities to streamline processes, improve efficiency, and support revenue and product optimization
- Ensure adherence to project management, implementation, and Agile delivery standards, including stand‑ups and sprint execution
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
- 6 years of overall project management experience with some of the experience using Agile/Scrum.
- Experience in a project management/Scrum Master role, supporting data or IT technical projects using tools such as Jira, Azure, or similar platforms for backlog management, sprint tracking, and reporting.
- Current Department of Treasury EFTPS background check clearance.
- Bachelor's degree or equivalent combination of education, related experience and/or military experience.
- Experience supporting technology delivery in financial services, payments, or regulated industries.
- Experience working with scaled Agile frameworks or multi-team delivery models.
- Project Management Professional (PMP), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent certification.
- This role is on-site Monday through Friday in Omaha, NE. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
- This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits At Fiserv
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank You For Considering Employment With Fiserv. Please
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note To Agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.