CardPointe Release Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

CardPointe Release Manager

About Your Role

As a Manager, Release Engineering I, you will oversee the software release processes for the CardPointe platform, ensuring their efficient and effective execution. Rather than manual deployments, your focus will be on standardizing methodologies, enforcing quality gates, and driving operational efficiency across our ecosystem. Your leadership will ensure that releases are managed according to best practices, maintaining high service levels and client satisfaction. You will guide a team dedicated to optimizing release engineering and managing deployment activities, significantly contributing to the success of Fiserv.

What You'll Do

• Standardize Release Governance: Create and maintain a unified release framework across distributed teams to ensure consistency, predictability, and audit-readiness across the CardPointe and CoPilot platforms.
• Define Quality Gates: Establish and enforce strict "Go/No-Go" criteria for each release stage, ensuring all pre-release checklists and security mandates are met before deployment.
• Facilitate & Coordinate: Manage and coordinate release schedules and activities, including artifacts, readiness checklists, deployment plans, run books, and master release calendars.
• Audit & Compliance Leadership: Act as the primary point of contact for IT audits, ensuring all release artifacts, approvals, and implementation plans are documented according to regulatory and internal policy standards.
• KPI & Metric Development: Design and track key performance indicators (KPIs) such as Change Failure Rate, Mean Time to Recovery (MTTR), and Release Velocity to drive data-driven process improvements.
• Stakeholder Collaboration: Facilitate release meetings and collaborate with application development teams, project managers, technology leaders, vendors, and product partners to ensure successful deployment events.
• Risk & Issue Management: Proactively manage risks and resolve issues that affect release scope, schedule, and quality; monitor and troubleshoot issues related to software releases.
• Global Coordination: Manage relationships and coordinate work between different teams in various locations and time zones to ensure strategic alignment.
• Automation Strategy: Identify opportunities to automate manual "check-the-box" tasks within the release lifecycle to reduce human error and accelerate the path to production.
• Performance Reporting: Measure and monitor progress, providing weekly and monthly release reporting to ensure deliveries are on-time and within budget.
• Continuous Improvement: Perform Retrospective duties to review release efficiency, identify bottlenecks, and implement process optimizations.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
  
  

Experience You'll Need To Have

• 6 years of experience in process management or release engineering, including the delivery of reliable and repeatable software releases.
• Release Governance Expertise: Proven track record of designing and implementing release management frameworks in a complex, multi-team environment.
• 3 years of experience with CI/CD and DevOps tools.
• 3 years of experience in Agile software development practices and tools like Jira and Confluence.
• 6 years of an equivalent combination of educational background, related experience, and/or military experience.
  
  

Experience That Would Be Great To Have

• Experience with change management and IT audit.
  
  

How You’ll Work

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires flexibility for work that includes weekends and holidays on occasion.
• This role requires use of a computer and audio equipment.
  
  

Benefits At Fiserv

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave
  
  

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.