What are the responsibilities and job description for the Account Manager position at Fiserv Solutions LLC?
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Account Manager What does a great Account Manager do at Fiserv? A great Account Manager at Fiserv owns the operational relationship with assigned clients across the enterprise, ensuring quality delivery and ongoing maintenance of products and services. You will be the primary operational contact who coordinates resources, resolves issues, and works closely with Relationship Managers to represent client needs internally. Your focus is practical: keep service delivery reliable, escalate effectively, and create opportunities for expanded business through strong client experiences and clear communication. What you will do: Serve as primary operational contact for assigned client accounts, owning day-to-day issue resolution and escalation. Coordinate cross-functional Fiserv teams to deliver and maintain product and service commitments. Track service delivery against SLAs and drive corrective actions to improve client satisfaction. Oversee onboarding, implementations and project governance for assigned accounts. Identify operational risks and lead remediation plans to reduce service interruptions. Surface revenue or renewal opportunities to Relationship Managers through ongoing client engagement. What You Will Need To Have: 4 years’ experience supporting banking or financial technology clients. 4 years’ experience managing client relationships or service delivery for multiple stakeholders. 4 years’ experience coordinating cross-functional project work or implementations. Proficiency in Microsoft Office (Excel, PowerPoint, Word) with experience producing client reports or executive presentations. Ability and willingness to travel 10–25% of the time. What Would Be Great To Have: Knowledge of Fiserv systems and solution sets. 5 years’ experience in banking/financial technology or related operations. Bachelor’s degree in Finance, Business or related field. Demonstrated customer service and conflict management capabilities; experience escalating to executive stakeholders. Project management experience and proven ability to manage complex, multi-stakeholder accounts. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.
