What are the responsibilities and job description for the Office Administrator position at Fischer Plumbing?
Fischer is a multi-division company providing top-tier services in plumbing, HVAC, electrical and restoration work across the greater Seattle area. With a strong commitment to excellence, we pride ourselves on professionalism, teamwork, and reliable service. We are seeking an organized and driven Operations Coordinator to support our teams in delivering a seamless customer experience and maintaining efficient internal processes.
Position Summary:
The Operations Coordinator is responsible for supporting day-to-day business operations, customer communications, scheduling, project documentation, and accounting-related tasks. This position plays a critical role in ensuring operational efficiency and a high level of service to both internal teams and external customers.
Key Responsibilities:
- Manage incoming customer communications, including phone calls and emails
- Schedule appointments, site visits, and technician calendars
- Maintain project documentation and internal databases
- Coordinate permit applications, utility submissions, and subcontractor documents
- Prepare estimates, certificates of completion, and other business documents
- Track and follow up on project statuses, leads, and online reviews
- Billing, invoice processing, and accounts receivable support
- Support internal operations including safety meeting documentation and supply ordering
- Collaborate with leadership, technicians, and administrative staff to ensure tasks are completed efficiently and accurately
- Provide general administrative support and contribute to a professional and organized office environment
Qualifications:
- Prior experience in an administrative or operations support role, preferably in a construction, trades, or service-based environment
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficient in Microsoft Office Suite; experience with project management software (e.g., Monday.com) and business platforms (e.g., Service Titan) is a plus
- Basic understanding of billing and invoice processing is preferred
- Ability to adapt to shifting priorities and support multiple teams simultaneously
Work Environment:
This is an in-office position that requires regular interaction with customers, technicians, subcontractors, and various internal departments. The Operations Coordinator must be comfortable managing multiple workflows and maintaining accuracy under pressure.
Job Type: Full-time
Pay: $30.00 - $45.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Service Titan: 2 years (Preferred)
- Administrative: 5 years (Required)
Work Location: In person
Salary : $30 - $45