What are the responsibilities and job description for the Production Operations Associate I position at FIS?
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the Role
As a Production Operations Associate I, you will play a critical role in supporting remittance processing operations by ensuring the accurate and timely handling of financial transactions and payment-related documents. You will work in a production-driven environment focused on quality, accuracy, compliance, and service delivery. Success in this role means consistently meeting processing goals, maintaining data integrity, and supporting operational excellence. You will contribute to the efficient movement of payments while helping deliver reliable outcomes for clients and stakeholders.
Schedule
Monday through Friday
7:30 AM - 3:30 PM
What You Will Be Doing
* Process remittance payments, financial transactions, and associated documentation with accuracy and efficiency
* Review, sort, prepare, and validate incoming remittance materials according to established procedures
* Perform data entry and transaction processing while maintaining high quality standards
* Identify and resolve processing discrepancies, exceptions, and documentation issues
* Ensure payment information is accurately recorded and reconciled within required systems
* Follow operational controls, security procedures, and regulatory requirements for financial transaction handling
* Meet productivity, quality, and service-level objectives in a production environment
* Support daily workflow management by prioritizing tasks and maintaining processing deadlines
* Collaborate with team members and operational partners to address processing challenges and improve outcomes
* Maintain accurate records and documentation to support audit readiness and operational transparency
Required Qualifications
* High school diploma or equivalent combination of education, training, and relevant experience
* Ability to process high volumes of transactions while maintaining accuracy and attention to detail
* Experience working with data entry, payment processing, document handling, or operational workflows
* Strong organizational and time management skills in a production-focused environment
* Ability to follow established procedures, controls, and compliance requirements consistently
* Strong problem-solving skills with the ability to identify and resolve processing exceptions
* Effective verbal and written communication skills
* Proficiency with computer applications, data management systems, and standard office technology
Preferred Qualifications
* Experience in remittance processing, lockbox operations, payment services, or financial operations
* Familiarity with financial transaction processing environments
* Experience working with quality control standards and operational metrics
* Knowledge of document imaging, records management, or reconciliation activities
* Ability to adapt quickly to changing priorities and production demands
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.