Managed Service Operations Analyst - Derivatives

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know~ Are you FIS?

Location

Jacksonville - Hybrid (three days in-office, two days virtual)

About The Team

We are a global operations team dedicated to delivering industry-leading cleared derivative services to premier investment banks and financial institutions. Our core services include~

• Trade clearance and allocation
• Reconciliation processes
• Trade break resolution
• Exchange funding and client margining
• Brokerage management
• Static data oversight and trade lifecycle management
  
  

What You'll Be Doing

As a Managed Service Operations Analyst, you play a key role in enhancing the quality and efficiency of our daily operations, strengthening our control environment, and elevating the client experience. We foster a culture that embraces continuous improvement and encourages a proactive, solutions-oriented mindset.

• Collaborate with derivative exchanges, clearing brokers, and FIS teams to support the full trade lifecycle - from post-trade execution to final settlement. This often includes the monitoring of notices, trades, assignments, deliveries, interest, exchanges, and other lifecycle events
• Build and maintain strong relationships with internal stakeholders and external clients
• Partner with client oversight teams, control groups, trading desks, and client service teams to ensure seamless service delivery
• Execute contractual obligations in alignment with Standard Operating Procedures (SOPs), Risk & Control Frameworks, and Service Level Agreements (SLAs)
• May coordinate and communicate technical issues with client services, trade management, IT, business change, and external clients to ensure trade flows are strategically robust in accordance with exchange regulations
• May oversee a functional group in day-to-day activities and responsibilities as well as assist in planning and strategy, representing FIS’ Capital Markets Segment to internal and external audiences
• May navigate complex and relevant challenges within the derivatives trading, middle-office, and post-trade spaces, by continuously analyzing and seeking solutions for clients’ dynamic needs
  
  

What You Bring

• Flexibility to work 12pm-8pm (EST) up to 50% of the time
• Ability to process and clear trades, perform reconciliations, and manage trade allocations
• Strong troubleshooting, critical thinking, customer service, and communication skills with proven ability to support and build client relationships
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Capable of working effectively in a high-pressure, fast paced environment
• Effective team player with team-oriented mindset around success and eagerness to learn and grow within a back-office environment focused on globally traded futures
  
  

Added Bonus If You Have

• Associate’s or bachelor’s degree in business management, finance, related field or the equivalent combination of education, training, and work experience
• Understanding of cleared derivative products and futures trading operations, with experience around regulatory requirements, client margining, and trade allocations
• Working knowledge of FIS and finance industry standard applications (e.g. GMI, FIS CD, ClearVision)
  
  

What We Offer You

At FIS, you can learn, grow and make an impact in your career. Our benefits include~

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits
  
  

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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