Client Services Representative I

Job Description Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most essential and dynamic tasks in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the job Primary liaison for service side of the client relationship including escalation, oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and coordination of the client loyalty process. Work Model Training: 100% in-office Post-training: Hybrid schedule About the team You’ll be part of one of three account service teams that collectively support all FIS clients. The team works collaboratively to resolve missing files, move work that wasn’t processed on time, and handle ad hoc requests while maintaining service excellence. What you will be doing Serving as the primary point of contact for internal and external clients to resolve outstanding issues and respond to inquiries. Handling client requests via phone, email, and ticketing system. Researching and resolving problems related to missing files and delayed processing. Performing daily SLA reporting and logging billing activities. Educating clients on new processes and day-to-day operational procedures. Coordinating with relationship managers and other departments to ensure proper servicing of accounts. Preparing reports and maintaining accurate documentation. Keeping up-to-date on product changes and enhancements. Other related duties as assigned. What you bring High school diploma or GED required; bachelor’s degree in business or related field preferred. 1–2 years of experience in banking, financial services, or client support. Strong communication skills (verbal and written) with the ability to explain processes clearly. Working knowledge of FIS products/services and general banking operations. Proficiency in Microsoft Office (Word, Excel, Outlook). Strong organizational, analytical, and problem-solving skills. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment. What we offer you Opportunities to learn and grow in a dynamic client services environment. Inclusive and collaborative work culture. Competitive salary and benefits. Career development within a global fintech leader. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass