Technical Support Representative I

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Job Description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most essential and dynamic tasks in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the job

Provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment.

What you will be doing

• Answering calls from plan sponsors and internal users.

• Troubleshooting login issues and assisting with navigation of retirement systems.

• Submitting tickets and escalating issues on behalf of clients.

• Providing clear and professional communication via phone and email.

• Collaborating with internal teams to resolve complex problems.

• Other related duties as assigned.

What you bring

• High school diploma or GED required; associate degree preferred.

• 1 years of experience in customer service or help desk support.

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to manage high call volumes and prioritize tasks effectively.

• Basic technical proficiency with web navigation and ticketing systems.

• Knowledge of retirement plans or financial services preferred.

What we offer you

• Opportunities to grow in a dynamic retirement services environment.

• Inclusive and collaborative work culture.

• Competitive salary and benefits.

• Career development within a global fintech leader.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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