Sr. Director, Strategy & Planning - Client Office

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Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS is a leading global provider of technology solutions for banks, capital markets firms and corporates. The company has over 50,000 people around the world who are dedicated to advancing the way the world pays, banks, and invests. FIS helps their clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers.

FIS’ Client Office, encompassing Client Servicing, Support, Implementation & Professional Services is a best in-class organization, delivering client excellence and underpinning the success of our customers and FIS.  Executing on our client promise includes consistent account servicing, proactive product adoption, and efficient client support models, delivering a modern technology enabled first class experience. 

What you will be doing

You will lead client strategy and analytics for FIS’ Client Office, setting a clear strategic direction and ensuring client engagement initiatives deliver measurable impact. You will work closely with senior leaders to turn insight into action, shaping how FIS engages, retains and grows its client relationships.

•    Establish a clear “North Star” vision for client engagement, setting direction, priorities and expectations 
•    Design and evolve client engagement frameworks that drive long term loyalty, satisfaction and value 
•    Define client segmentation strategies to maximise impact across priority client and product groups 
•    Lead development of the Client Office operating model, including governance, accountability and links to delivery 
•    Drive senior stakeholder engagement to support planning, decision making and execution 
•    Own competitive intelligence, board materials and investor reporting, including Senior Leader speaking points where required

What you bring

•    Strong experience in strategy, analytics or business planning roles, ideally from management consulting, investment banking or similar high rigour environments 
•    Proven ability to translate complex analysis into clear recommendations and executable plans 
•    Experience working directly with senior executives, including preparation of board level materials 
•    Excellent executive communication and storytelling skills 
•    Track record of contributing to or delivering transformation initiatives end to end 
•    Ability to operate at pace in complex, matrixed organisations

Added bonus if you have

•    Experience within client strategy, customer experience or client operations functions 
•    Exposure to large, global or regulated financial services organisations 
•    Experience building or leading small, specialist teams 
•    Familiarity with client analytics, dashboards or performance reporting at scale

What we offer you

•    A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
•    A modern, international work environment and a dedicated and motivated team 
•    The chance to work on some of the most challenging, relevant issues in financial services & technology
•    A fantastic range of benefits designed to help support your lifestyle and wellbeing
•    A broad range of professional education and personal development opportunities
•    A work environment built on collaboration, flexibility and respect

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.