Representative II, BPS Client & Product Onboarding

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Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?

What you will be doing:

• Develop a strong understanding of client products and services through information‑gathering sessions to determine how FIS systems should be configured to meet client needs

• Gather, analyze, and assess client forms and data files using data analysis, product mapping, and client interviews

• Create detailed data maps and transaction workflow documentation that define how all data fields are converted and processed

• Share and refine data mapping documentation with programmers, clients, and internal stakeholders to ensure successful conversions

• Test customized software against client‑specific requirements and review conversion results, reports, balancing, and data loads with customers

• Obtain formal client acceptance of conversion results

• Examine client processes, forms, and reports to determine operational needs and document post‑conversion system usage

• Develop new procedures with clients as needed to ensure proper use of FIS software

• Validate conversion accuracy through testing, balancing, and report generation, including prior system‑to‑FIS balancing

• Coordinate and conduct conversion readiness reviews, guiding customers through test scripts, training validation, system setup, and reporting

• Customize FIS software using authoring tools, including modifying screens, data fields, forms, tables, and product sets

• Serve as a subject‑matter expert throughout the project, answering questions and guiding clients in system usage

• Conduct train‑the‑trainer sessions for internal and external customers

• Act as an on‑site resource during conversion, providing troubleshooting, training support, and issue resolution

• Review final conversion results with customers, obtain client sign‑off, and coordinate post‑conversion maintenance and issue resolution

• Perform other related duties as assigned

**Experience with payroll integration

What you bring:

• Bachelor’s degree in business or a related field, or an equivalent combination of education, training, and work experience

• Strong verbal and written communication skills

• Ability to understand, apply, and explain technical and business concepts

• Strong analytical, problem‑solving, and documentation skills

• High attention to detail, particularly in data mapping and validation activities

• Ability to translate client requirements into technical specifications

• Effective collaboration and relationship‑building skills with internal and external partners

• Ability to manage project responsibilities aligned with job expectations

• Flexibility, dependability, and adaptability in a fast‑paced environment

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A competitive salary and benefits

• A work environment built on collaboration, flexibility, and respect

• Varied and challenging work to help you grow your technical skillset

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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