Sr Dispatcher

Senior Dispatcher – Brooklyn, NY First Student is now hiring a Senior Dispatcher for our Brooklyn, NY location! Pay: $25.00 per hour Schedule: Full-time, Monday–Friday Are you organized, decisive, and comfortable keeping multiple moving parts on track? As a Senior Dispatcher, you will play a key role in keeping Brooklyn’s daily transportation operation running safely and on time. You will coordinate routes, support drivers, resolve service issues, and help lead the dispatch function during busy morning and afternoon operations. Why join First Student as a Senior Dispatcher? $25.00 per hour Full-time, Monday–Friday schedule Consistent, year-round work Medical, dental, vision, and 401(k) benefits Paid holidays and vacation time Career advancement opportunities Employee Assistance Program Employee discounts through PerkSpot What You’ll Do Lead daily routing, scheduling, and dispatch operations. Assign drivers and monitors to routes and oversee route bidding when applicable. Keep service moving by responding to open routes, absences, delays, breakdowns, and last-minute changes. Provide drivers with accurate route and passenger information. Review route changes and maintain required documentation. Monitor route hours and make adjustments to improve productivity and reduce overtime. Maintain accurate dispatch logs covering vehicle status, replacements, late buses, accidents, and service disruptions. Ensure morning and afternoon routes are properly dry-run before service begins. Broadcast daily safety messages and reinforce First Student’s Safety First culture. Collect pre-trip inspection reports and communicate repair needs to the maintenance team. Partner with the Shop Manager to coordinate preventive maintenance, breakdown response, and fleet concerns. Open or close the location and manage driver call-outs as assigned. Support drivers, school personnel, families, and customers with timely and professional communication. What We’re Looking For High school diploma or equivalent. Five to seven years of relevant experience. Previous dispatch, routing, terminal operations, or professional-driving experience. Strong communication, customer-service, computer, and problem-solving skills. Ability to stay calm, organized, and decisive in a fast-moving environment. Knowledge of radio-dispatch equipment. Appropriate vehicle license preferred. Take the lead in keeping Brooklyn moving. Join First Student and help deliver safe, dependable transportation every day. First for a reason: At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf. MISSION Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential. FOCUS ON SAFETY Safety is at the heart of everything we do CARE FOR OUR STUDENTS Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure SURPASS CUSTOMER EXPECTATIONS Go the extra mile to deliver an extraordinary experience for our customers and communities FOSTER TEAMWORK Work together, act with integrity, respect each other, champion diversity and inclusion SET THE HIGHEST STANDARDS Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence