What are the responsibilities and job description for the Customer Service Representative position at Firstsource?
- Location: Remote-Work from Home
- Start Date: September 21, 2026
- Pay Rate: $16.00/hour
- Job Type: Short Term Temporary with opportunity for extension
- Schedule: Must be flexible to work rotating and shifting schedules between Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST & Sunday 10 AM-3 PM CST
Position Overview
We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will provide exceptional customer service by handling inbound and outbound calls, assisting customers with banking, card-related inquiries, and remittance services. The ideal candidate is a strong communicator, team player, and problem solver who thrives in a fast-paced environment.
Key Responsibilities
- Handle customer inquiries via phone in a professional and courteous manner.
- Provide accurate information regarding banking products, card services, and remittance transactions.
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions and update account information accurately.
- Follow company policies, procedures, and compliance requirements.
- Meet quality, productivity, and attendance standards.
- Collaborate with team members and support departmental goals.
Required Qualifications
- High school diploma or equivalent.
- Previous remote work experience required.
- Minimum 6 months of call center experience.
- Minimum 6 months of remote/work from home experience.
- Excellent communication, interpersonal, and active listening skills.
- Strong comprehension and problem-solving abilities.
- Basic knowledge of banking products and card services.
- Basic knowledge and understanding of remittance processes.
- Ability to work flexible and shifting schedules.
- Self-motivated with the ability to work independently and as part of a team.
- Basic computer and data entry skills.
Preferred Qualifications
- Previous experience in banking, financial services, or customer support environments.
- Experience handling high-volume customer interactions.
Salary : $16