What are the responsibilities and job description for the Digital Account Representative position at Firstsource Healthcare?
Digital Account Representative
Date: Nov 7, 2025
Location:
Amherst, Massachusetts, US
Requisition ID: 18660
Description:
Digital Account Representative
Location: Amherst NY
Company: Firstsource Advantage
Pay: $20.00 per hour (bi-weekly pay)
Start Date: Monday, December 1st
Company: Firstsource Advantage
Pay: $20.00 per hour (bi-weekly pay)
Start Date: Monday, December 1st
Why Join Firstsource?
Looking for a great opportunity with room to grow? Firstsource is hiring Digital Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this is the job for you.
SCHEDULE:
Training Schedule (First 2 Weeks):
- Monday – Friday
- 8:00 AM – 5:00 PM
Regular Schedule (After Training):
- Monday – Friday: Between 8:00 AM – 6:00 PM (8 hours Shift)
This schedule offers predictable hours with evenings off most days — a great balance for your personal life.
Compensation & Benefits
- 90-day merit increase based on attendance and performance
- Full-time, permanent position
- Comprehensive benefits package:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career growth and internal promotion opportunities
Job Responsibilities
- Contact customers to understand their financial situation
- Provide payment solutions that align with bank policies
- Deliver a positive customer experience during each interaction
- Maintain performance metrics and quality standards
- Ensure compliance with federal and state regulations
- Accurately document account activity
Minimum Qualifications
- High school diploma or GED required
- At least 6 months of customer service or sales experience
- Strong communication and problem-solving skills
- Basic computer and typing skills
- Dependable with a professional attitude
- Ability to maintain confidentiality
About the Role
This position supports 1st-party, early delinquency accounts for one of the top banks in the country. You’ll join a team that values professionalism, training, and development in a structured office environment.
Location: On-site at our Amherst, NY office
Type: Full-time, Non-Remote
Type: Full-time, Non-Remote
Apply Today!! Take the next step in your career with a company that values your growth and success. Apply now to become an Account Representative with Firstsource.
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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
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