Staff, Front Desk

Description

The Company:   As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties.   Job Overview:   The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.     Your Responsibilities:  The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Accountability for servicing residents with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful.
• Must maintain regular and punctual attendance to required shifts, meetings, training and related employment engagements to support position responsibilities and duties.  Any alterations to the required schedule must be reviewed and approved, in advance by your supervisor.

  Functions and Responsibilities of Desk Attendant:  

• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

  Additional Responsibilities:  

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

    Skills and Qualifications:  

• Two (2) to three (3) years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Strong customer service and interpersonal skills required.

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.   

• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities
• Collaborative attitude and team player but also have the ability to work independently
• Exceptional interpersonal and communication skills
• Knowledge of basic computer applications/skills
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize duties
• Exceptional communication skills – verbal and written
• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take directions
• Reliable, punctual and discrete

  Tools and Equipment Used:  

• Computer, keyboard, printer, etc.
• Security and Camera Monitoring Equipment

  Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Standing or sitting at a desk for extended periods of time
• Working at a computer throughout the day (keyboard and mouse use)
• Communicate, receive and exchange ideas and information by means of spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Walking around the property. Ability to quickly and easily navigate the property as required to meet the job functions.
• Ability to lift up to 30 pounds
• Bending down

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. All scheduled time off and/or change of schedule must be approved, in advance, by the Building Manager. All scheduled time off must have coverage before approval will be granted. Time off may not be taken if prior approval is not given.   What We Offer: As a full-time, non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.   Compensation: $16.00 - $17.00 per hour   Disclaimer:   The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.