What are the responsibilities and job description for the Residential Front Office Staff position at FirstService Residential?
About This Role:
We are seeking an experienced Front Desk Associate to join our dynamic team at FirstService Residential. As a key member of our front office staff, you will be responsible for providing top-notch customer service, managing resident requests, and maintaining accurate records.
Your Essential Duties:
- Manage resident requests, including complaints, concerns, and routine inquiries.
- Monitor and control access to the building, ensuring a secure and safe environment for all residents and guests.
- Operate electronic security systems, including CCTV cameras and access controls.
- Maintain accurate records, including daily logs and incident reports.
Requirements:
- High school diploma or equivalency required; college degree preferred.
- Previous experience in customer service or front desk operations highly desirable.
- Excellent communication and problem-solving skills, with ability to work independently and as part of a team.
- Computer literacy, including proficiency in MS Office and property management software.
