Property Administrator

Description

Job Overview:

As a Property Administrator, you will be responsible for assisting with the daily management of a portfolio of affordable multifamily rental properties in the Bronx and Queens neighborhoods of New York.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Your Responsibilities:

• Responsible for all tenant communication at assigned property, escalating to supervisor when appropriate.
• Lease Assignment process from start to finish.
• Sublet process from start to finish.
• Responsible for occupant changes.
• Responsible for notifying leasing of any changes in rent roll, etc.
• Monitor AirBnB rentals to ensure no illegal rentals at building.
• Responsible for notifying tenants of NSF’s (insufficient funds).
• Maintain resident application data to ensure tenant data is updated accordingly.
• Draft and distribute memos, notices and other correspondence to tenants and vendors.
• Responsible for tracking arrears, sending arrears notices and following up with residents.
• Respond to all communications in line with FirstService Residential best practices.
• Respond to tenant complaints and follow up on nuisance issues with residents.
• Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries.
• Communicate directly with ClickPay and residents to rectify any billing issues.
• Respond to all Landlord verification requests.
• Follow-up on all renewals to ensure timely responses and proper paperwork is submitted.
• Process all new leases and renewal in Yardi.
• Process all cancellations and extensions in Yardi.
• Make adjustments to tenant billing and charges.
• Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc.
• Ensure timely return of security deposits.
• Responsible for inputting ancillary charges and credits to tenant accounts.
• Prepare and send out move-in packages, and ensure a smooth resident move-in.
• Track all move outs while coordinating with the team on any damages and key returns.
• If needed, inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition.
• Assist with leasing activities such as, but not limited to, showing apartments, assisting leasing team and any other tasks needed to complete new tenant onboarding.
• Assist in processing applications and certify household eligibility in accordance with LIHTC guidelines, HUD, HPD, HDC and other regulatory agencies.
• Assist with completing tasks required for compliance with affordable housing, HPD, and LIHTC requirements.

Skills & Qualifications:

• Bachelor's degree required.
• Two to three years’ experience in New York City residential rental property management, lease-up experience strongly desirable.
• NYS Sales license preferred, required to receive license within 1 year of hire. (We will re-imburse upon successful completion) 
• Fair housing certificate required within 60 days of hire. (We will re-imburse upon successful completion) 
• LIHTC certificate required.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions. 
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Experience with Microsoft Office Suite and Windows software required.
• Experience with property management software, including AvidXchange ClickPay, preferred.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation:

$ 25.00 - $ 26.44 / hour

Disclaimer Statement 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.