Luxury High-Rise General Manager

Company Description

FirstService Residential is a leading property management company, offering tailored solutions to residential communities across the United States and Canada. With a focus on enhancing property value and resident satisfaction, the company provides exceptional customer service, lifestyle programming, and amenity management. FirstService leverages its extensive expertise, market-leading programs, and innovative technology to address the unique needs of each community. Recognized as a Great Place to Work for two consecutive years and named on Fortune's Best Workplaces in Real Estate™ 2024 list, FirstService Residential is part of FirstService Corporation, a North American leader in essential property services.

Role Description

We are seeking a full-time, experienced Luxury High-Rise General Manager for an on-site position in Miami, FL. The General Manager will oversee the daily operations of a luxury high-rise residential property, ensuring seamless management and exceptional resident experiences. Responsibilities include managing staff, maintaining the property, coordinating with vendors, enforcing community policies, developing budgets, and implementing cost-saving strategies. The General Manager will work closely with the Board of Directors, residents, and FirstService Residential departments to uphold the property’s value and promote a superior living environment.

Qualifications

• Proven leadership and people management skills including team building, staff development, and conflict resolution
• Strong financial acumen with experience in budget preparation, financial analysis, and cost control
• Excellent communication and interpersonal skills for building relationships with residents, staff, vendors, and stakeholders
• Project management, operational oversight, and problem-solving skills
• Knowledge of property management practices, relevant regulations, and luxury residential standards
• Ability to stay organized and make data-driven decisions in a fast-paced environment
• Proficient in utilizing property management software, Microsoft Office Suite, and other relevant technology tools
• Experience with high-rise communities or similar luxury properties preferred
• Bachelor’s degree in Business Administration, Hospitality, Real Estate, or related field preferred
• Certified Manager of Community Associations (CMCA) and/or Professional Community Association Manager (PCAM) designation is a plus

Skills - Qualifications:

• 7-10  years of experience in property Operations, Hospitality, or construction
• Bachelor-s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements:

• Ability to lift up to 50lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Supervisory Responsibilities

Oversee property staff

Schedule: 9am to 5pm Monday through Friday. Will require afternoon and evening for events and meetings.

Salary: $130,000 - $150,000 Annual

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.