What are the responsibilities and job description for the In-Unit Service Coordinator position at FirstService Residential?
Description
Job Overview:
The IUS Coordinator at The Galaxy Condominiums is responsible for receiving, recording, filing, and distributing, as directed, work-orders to service crews upon resident's requests for service.
Responsibilities:
Receive verbal requests from resident/owner for work in units.
As directed, schedules work-orders according to urgency.
Maintain IUS work-orders through the buildings work order management system.
Call or write to a customer to ensure satisfactory performance of service.
Maintain and file documentation as required.
Create and print memos, correspondence, reports, and other documents when necessary.
Perform customer service functions.
Perform other clerical duties as needed, such as filing, photocopying, and collating.
Provide appropriate and accurate information to visitors and residents.
Perform all other generally accepted office/administrative functions as directed by the IUS Manager for the conduct of business operations.
Provide secretarial support as required and maintain office files as directed.
Skills & Qualifications:
Strong verbal and written communication skills, with the ability to interact professionally with residents, owners, vendors, and visitors.
Reliable, proactive, and able to take directions from the IUS Manager while working independently when needed.
High-school graduate or GED holder.
Minimum of 2 years' experience in a receptionist, dispatcher, or administrative support role—preferably in a residential, property management, or facilities services environment.
Physical Requirements and Work Environment
Frequently required to stand, walk, bend, lift, and carry items up to 50 lbs.; occasional climbing of ladders or stairs.
Must have adequate vision and dexterity for reading labels, handling tools, and using a computer.
Work is performed in stockrooms, maintenance areas, and occasionally outdoors; may involve exposure to dust, cleaning agents, and varying temperatures.
Office environment is generally quiet to moderate in noise level.
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $ $22.00 / hour
Salary : $22