General Manager

Description

Job Overview: In conjunction with the Board of Directors, manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.  

 

Compensation: $75k annually, based on experience  FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.   Your Responsibilities:

• Review monthly financials with the Regional Director and Board when necessary
• Plan, organize and assist the Board in conducting Board and annual membership meetings
• Attend Board of Directors meetings, club and committee meetings as required
• Oversee and manage a team of on-site associates to ensure exceptional service to the community; monitor performance, provide coaching and feedback and foster a positive, productive work environment
• Review incident reports, respond and implement timely solutions
• Identify, coordinate, and market all community events, programs, and services
• Communicate with residents to address homeowner concerns and assist in dispute resolution
• Coordinate with vendors and contractors for repairs and maintenance requests to ensure work is completed on time and within budget
• Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
• Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices 
• Oversee the regular maintenance and inspection of elevators and other essential building systems to ensure safety and functionality
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner 

Skills and Qualifications:

• Proficient with MS Office suite
• Tremendous listener with the ability to diffuse tense situations
• Able to identify issues and resolve before problems arise
• Highly detail-oriented and thorough, ensuring accuracy and completeness in all work
• Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
• Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
• Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals 
• Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members

Education and Experience: 

• CMCA, CAAM or PCAM designation (preferred)
• 5 years of HOA management experience (required) 
• 5 years managing others (required)

Physical Requirements:

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Supervisory Responsibility: Yes Work Location: Del Webb at Rancho Del Lago; 10264 S Blendu Way Vail, AZ 85641     Work Hours: Monday – Friday, 8 hours per day with some evenings and weekends as needed to attend board meetings and community events.   What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time           
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.  Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.  Experience exceptional service with a fulfilling career in property management with FirstService Residential.  To learn more about our company and culture, visit https://www.fsresidential.com/arizona/  Disclaimer:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.   FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.   Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.