Front Supervisor -Concierge Education & Experience

Description

Job Overview: Salary: $56k a year     Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.        Your Responsibilities:    

• Oversees and schedules all Front Desk staff for building.   
• Maintains schedules and timesheets/cards for payroll purposes.   
• Keeps track of activity logs, incident reports for the Manager’s review.   
• Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.   
• Provides training for all new hires assigned to property.   
• Forwards vacation and day off requests to Front Desk Coordinator for approval.   
• Assists in investigations, tape/log reviews for any unusual incidents.   
• Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.   
• Demonstrates excellent customer service, communication, and time management skills.   
• Monitors Emergency Response System.   
• Greets and directs residents, guests, and invitees.   
• Monitors and controls Electronic Security Control Systems.   
• Responds to emergency situations in a timely and efficient manner within hours of notification.   
• Monitors and controls access to the building.   
• Maintains daily log, records, and forms.   
• Resolves and follows-up on all complaints/issues.   
• Maintains a safe and secure environment throughout the building/property(s).   
• May be assigned other duties by the on-site property manager.   
• Follows safety procedures and maintains a safe work environment.    
• Contribute to interviewing / hiring front desk staff.
• Ensures front desk SOP's are maintained and reviewed with staff.
• Weekly written report to CAM recapping lobby activities. 

Skills and Qualifications:    

• High school diploma or equivalency preferred. College level courses in business or hospitality preferred.     
• Command of information system hardware/software is preferred.   
• Exceptional written and verbal communication skills.   
• Multiple language fluency is desirable.   
• Strong customer service, communication and interpersonal skills required.  
• Ability to navigate the property/building quickly and easily as required to meet the job functions.   
• Complete all required forms.   
• Ability to work extended hours and weekends based on project requirements.   
• Ability to respond to emergencies and callouts in a timely manner.  
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Three (3) to Five (5) years hotel experience required.
• Two (2) to Three (3) years supervisor experience. 

  Physical Requirements:  

• Ability to lift 30 – 50 lbs.   
• Work in an upright standing or sitting position for long periods of time.   
• Handle, finger, grasp and lift objects and packages. 
• Reach with hands and arms. 

   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Must be Bilingual    What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.   Disclaimer:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.