Front Desk Attendant

Description

Job Overview:

The Front Desk Building Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. Communicates issues, concerns, and events to the Community Manager regarding daily activities of the property.

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Accountability for servicing customers with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties.  Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.

Functions and Responsibilities of Building Attendant:

• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors.
• Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer
• service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy.
• Adheres to prescribed standard operation procedures covering all aspects of residential operations.
• Lock atrium doors at 10:00 p.m. Throughout shift ensure all other appropriate doors are locked, confirming entry/exit points are properly locked and the building is secure.
• Throughout shift, perform rounds to each floor to ensure area is secure and monitor for any unusual activity. Pick up any paper or debris in common areas.
• Monitor the floors for any loud activities. If excessive noise level is detected, contact the resident and ask them to make an immediate adjustment. If noise levels continue, contact the police if necessary.
• Sort and Label Packages. Monitor package room and track packages when picked up.
• Check the Dropbox at the beginning of each shift.
• Log all relevant information/events that happen during your shift. Complete a Shift Key Record Form at the end of the shift if needed.
• Monitor security cameras, watch for any rule violations, and file appropriate reports
• Assess all situations accordingly and contact the on-call associate for emergencies, as necessary.
• Be knowledgeable of all Rules and Regulations and take appropriate action if any deviations are observed.
• Read all previous logs and memos and stay informed of events happening at the property.
• Communicate any important issues to the Community Manager.
• Perform occasional light cleaning tasks, including but not limited to wiping down surfaces, vacuuming lobby and common areas, and ensuring cleanliness of the front desk area.
• Manage any special projects assigned to you by the Community Manager.
• Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients.
• Follow safety procedures and maintain a safe work environment.

Additional Duties & Responsibilities 

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

Skills & Qualifications:

• High School diploma
• Associate or bachelor’s degree (Preferred)
• Background in service industry or customer service field
• Excel, Outlook, and Word experience
• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities
• Collaborative attitude and team player but also must have the ability to work independently
• Exceptional interpersonal skills
• Computer literacy with knowledge of office software
• Exceptional phone etiquette
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize duties
• Exceptional communication skills – verbal and written
• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual, and discreet

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting at a desk for extended periods of time
• Working at a computer throughout the day (keyboard and mouse use)
• Walking around the property. Ability to navigate the property quickly and easily as required to meet the job functions.
• Ability to lift to 30 pounds
• Bending down
• Perform occasional light cleaning tasks.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation: $15 an hour