Concierge Supervisor

Description

Job Overview:  This position oversees all Concierge staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask.  Meets and greets residents; checks guests and service providers in/out.  Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.   Your Responsibilities:

• Oversees and schedules all Concierge staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Property Manager. Assists the Concierge to fill shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests to Concierge Coordinator for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with any special requests, i.e. administrative work, mailings, etc.
• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner within one hour of notification.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment. 
• Other duties as required.

Skills and Qualifications:

• High school diploma or equivalency preferred.  
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.  
• Five (5) or more years’ experience in the Hospitality Industry.  
• Effective written and verbal communication skills. 
• Word, Excel spreadsheets, and e-mail.  
• Multiple language fluency is desirable.  
• Effective written and verbal communication skills. 
• Strong customer service, communication and interpersonal skills required.  

Physical Requirements:  

• Ability to lift 30 – 50 lbs. 
• Work in an upright standing position for long periods of time. 
• Walk and climb stairs. 
• Ability to detect auditory and/or visual emergency alarms. 
• Ability to respond to emergencies in a timely manner.

Supervisory Responsibilities

• Manage concierge staff

Schedule: Monday through Friday, 9:00am-5:30pm   What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.   Compensation: $18.00-$19.00 per hour   Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.