What are the responsibilities and job description for the Community Support Specialist position at FirstService Residential?
Description
Position Overview:
As a Customer Support Specialist, you will provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors, assisting with the daily operations of assigned communities under the direction of the Community Support Services Team Lead.
Administrative Core Services
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of knowledge, skill, and/or ability required.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Work Location: Las Vegas, NV
Work Hours: 8am - 5pm
What We Offer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
Position Overview:
As a Customer Support Specialist, you will provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors, assisting with the daily operations of assigned communities under the direction of the Community Support Services Team Lead.
Administrative Core Services
- Prepare and distribute mass communications, including letters, emails, and phone blasts.
- Generate and send unit-level correspondence such as violation notices, chargeback letters, and late-fee notifications.
- Maintain accurate electronic records in Connect, the company’s system of record.
- Assist with the architectural modification application and approval process.
- Update and maintain reports as directed.
- Assist in preparing board packets and materials for annual meetings.
- Configure and distribute key fobs and manage access control requests.
- Post community updates and announcements in Connect.
- Assist with amenity reservations and related scheduling or documentation.
- Maintain regular, punctual attendance for all required shifts, meetings, and trainings.
- Adhere to FirstService Residential Global Service Standards and conduct business with the highest level of professionalism and integrity.
- Support daily operations as needed to maintain workflow and meet established deadlines.
- Promptly notify leadership of unusual issues, resource needs, or operational challenges.
- Participate in meetings and work groups to share information, resolve problems, and stay informed about new developments, policies, and procedures.
- Follow all company policies, procedures and safety guidelines.
- Perform other special projects and related duties as assigned by management.
- High School diploma or equivalent
- Minimum 4 years of administrative experience
- Some college and/or job-related education preferred
- Background in customer service, property management, and/or real estate
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of knowledge, skill, and/or ability required.
- Exceptional written and verbal communication skills
- Excellent spelling and proof-reading abilities
- Excellent Customer Service Skills
- Confident with data research and analysis
- Ability to prioritize and multi-task
- Ability to work independently
- Collaborative attitude and team player
- Exceptional interpersonal skills
- Highly organized and detail-oriented
- Consistent professional demeanor
- Work efficiently under pressure
- Handle change in a positive manner
- Open to constructive criticism
- Reliable and discreet
- Able to problem solve
- Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X)
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
- Sitting at a desk for extended periods of time
- Working on a computer throughout the day (monitor, keyboard, and mouse use)
- Ability to listen and focus for long periods of time
- Standing at a copier for extended periods of time
- Climbing warehouse ladder to access storage boxes
- Subjected to loud noises when running postage and folding machines
- Ability to lift up to 30 lbs.
Work Location: Las Vegas, NV
Work Hours: 8am - 5pm
What We Offer
- 10 company paid holidays
- Medical, dental, vision
- HSA and FSA
- Company-paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.