What are the responsibilities and job description for the Business Analyst position at FirstService Residential?
Description
Job Overview:
As a Vendor Applications Business Analyst, you will be responsible for bridging the gap between our internal/external business users, the product team and the technical development team. FirstService Residential utilizes a variety of 3rd party software to assist in delivering exceptional customer service to our clients. Your role will focus on analyzing and responding to Vendor Application inquiries, understanding business processes, gathering requirements, and providing insights to enhance operational efficiencies and customer satisfaction. You will work closely with stakeholders to ensure that solutions align with business objectives and user needs.
Responsibilities:
- Collaborate with stakeholders to identify, analyze, and resolve complex issues experienced by the business
- Develop a deep understanding of product domain expertise and application processes to effectively reproduce and diagnose business-reported issues
- Participate in Agile scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure alignment with development goals as required
- Provide guidance to the development team on implementing solutions to address bugs and resolve application issues effectively
- Act as a liaison between business users and technical teams to ensure solutions align with business needs and technical feasibility
- Support the validation and testing of implemented fixes and enhancements to ensure they meet acceptance criteria and resolve identified issues
- Document workflows, processes, and technical specifications to support the ongoing improvement and maintenance of the application(s)
- Analyze support-related data and generate reports to identify trends and opportunities for proactive issue resolution
- Continuously enhance knowledge of the application and its ecosystem to better support both business users and development teams.
- Engage and understand new technologies for property operations, like cyan and HODA and how these new technologies impact and relate to our Vendor Applications
Skills & Qualifications:
- Bachelor’s degree in Business, Business Administration, Information Technology, or a related field is preferred, but not required
- 2 years of experience in a business analyst, or similar role, preferably within software development or hospitality or service industry
- Remote in CA, FL, LA, NJ, NV, PA, TX, OH, CO, IL.
- Strong analytical and problem-solving skills, with attention to detail
- Strong verbal and written communication and interpersonal skills
- Experience with product management tools such as Azure/DevOps, Jira, or similar.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Experience with real estate or property management software systems
- Familiarity with Agile development methodologies
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
$60,000 - $65,000 / year
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Salary : $60,000 - $65,000
