Bench General Manager

Description

Job Overview:

In conjunction with the Regional Manager and Board of Directors, the Bench General Manager is responsible for overseeing and managing the business operations of an assigned portfolio of high-rise communities. The Bench General Manager delivers exceptional services and solutions that enhance property values, ensure operational excellence and support an elevated resident experience. This role also provides leadership coverage during onsite management absences and supports the successful transition and stabilization of newly acquired properties.

Compensation: $65k annually, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Oversee the day-to-day operations and administrative management of an assigned portfolio of high-rise communities
• Serve as a point of escalation and provide management coverage during onsite Community Manager absences to ensure continuity of operations and service delivery
• Support newly acquired properties by assisting with operational transitions, onboarding of vendors, document review, and implementation of company policies and procedures
• Recommend, implement, and enforce procedures that ensure compliance with federal, state, and local laws, as well as all community association governing documents and policies
• Track non-compliance and violation issues and issue appropriate notices in accordance with established association policies
• Conduct regular site visits and inspections of buildings, common areas, building systems, landscaping, and amenities, ensuring timely repair and maintenance activities
• Attend monthly landscape walks and vendor meetings as required to maintain service standards
• Oversee the regular maintenance and inspection of elevators and other essential building systems to ensure safety and functionality
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner
• Review and approve invoices daily, ensuring accuracy, proper coding, and adherence to budgetary controls
• Develop, draft, execute and oversee annual operating budgets; manage capital improvement projects; review monthly financial statements; prepare variance reports; monitor accounts payable, delinquent accounts, and reserve funding
• Secure competitive bids, prepare comparative bid analyses, recommend vendor selections, and oversee contract compliance, including insurance and liability requirements
• Review monthly financials with the Regional Manager and Board of Directors as required
• Plan, organize, and assist Boards in conducting regular Board meetings and annual membership meetings
• Attend Board meetings for assigned associations and provide professional guidance and recommendations to support informed decision-making
  
  

Skills And Qualifications

• Financial Literacy
• Exceptional interpersonal and communication skills resulting in strong working relationships
• Affinity for problem solving with the ability to work through change
• Able to identify issues and resolve before problems arise
• Able to work independently with little supervision
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands
  
  

Education And Experience

• 5 years of hospitality/ customer service experience required
• CMCA or M100 certification a plus
• Property management experience preferred
  
  

Physical Requirements

• Sit at a desk using a computer in an office setting
• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
  
  

Supervisory Responsibility: Yes

Work Location: Scottsdale Corporate Office; 9000 E Pima Center Pkwy Scottsdale, AZ 85258; Supports a portfolio of high-rise community in the Phoenix area.

Work Hours: Monday – Friday, 8a – 5p with some evenings and weekends as needed to attend community meetings and functions

Travel Requirements: Some local travel with use of personal vehicle.

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match
  
  

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.