What are the responsibilities and job description for the Accounts Payable Manager position at FirstService Residential?
Description
Job Overview:
The Accounts Payable Manager (“Manager”) is responsible for providing accounts payable and related services on behalf of our clients. This leader will build and sustain a world-class accounts payable organization capable of delivering services in a high-volume, client-centered environment where service elevations will require developing and maintaining process excellence on a scale new to our industry. This leader is a sought-out business partner and resource for client facing accounts payable issues. Additional accountabilities include a relentless focus on accuracy, maintaining robust internal controls, supporting client retention, leading employee development and retention, achieving identified financial goals, implementing best practices, developing and maintaining reporting.
Compensation: $80-90k
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities
Leadership & Team Development
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.
Job Overview:
The Accounts Payable Manager (“Manager”) is responsible for providing accounts payable and related services on behalf of our clients. This leader will build and sustain a world-class accounts payable organization capable of delivering services in a high-volume, client-centered environment where service elevations will require developing and maintaining process excellence on a scale new to our industry. This leader is a sought-out business partner and resource for client facing accounts payable issues. Additional accountabilities include a relentless focus on accuracy, maintaining robust internal controls, supporting client retention, leading employee development and retention, achieving identified financial goals, implementing best practices, developing and maintaining reporting.
Compensation: $80-90k
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities
Leadership & Team Development
- Oversee a team of AP associates and supervisors as deemed appropriate by business needs.
- Manage the full employee lifecycle including hiring, onboarding, coaching, performance management, and separation.
- Foster a culture of accountability, continuous improvement, and professional growth.
- Provide clear direction, timely feedback, and recognition to inspire high performance and engagement.
- Develop strategies to enhance employee retention, morale, and team cohesion.
- Oversee timely and accurate processing of invoices, payments, and year-end reporting.
- Ensure consistent application of AP policies and procedures across all teams.
- Review and approve staff work products to maintain quality and compliance standards.
- Resolve escalated AP inquiries and issues using sound judgment and technical expertise.
- Utilize platforms such as AvidXchange, ERP systems, and workflow tools to monitor and optimize AP performance.
- Lead AP-related onboarding and offboarding processes for clients where support is required.
- Serve as a trusted advisor to property teams and divisional leaders on AP matters.
- Collaborate with client-facing teams to ensure invoice accuracy and timely processing.
- Develop and maintain strong relationships with client stakeholders, providing proactive support and education on AP processes and compliance.
- Ensure adherence to internal controls, segregation of duties, and regulatory requirements.
- Oversee preparation and submission of IRS Form 1099s (e.g., 1099-NEC, 1099-MISC), ensuring compliance with federal and state regulations.
- Stay current on regulatory changes and update SOPs and training materials accordingly.
- Conduct periodic audits to ensure compliance and identify areas for improvement.
- Identify and implement key performance indicators (KPIs) such as invoice cycle time, error rates, SLA adherence, and vendor satisfaction scores.
- Partner with IT and other departments to support system enhancements, troubleshooting, and implementations.
- Lead special projects and initiatives to streamline workflows and improve service delivery.
- Maintain and update department SOPs to reflect current practices and standards.
- Develop and maintain reporting tools and dashboards to monitor AP performance and identify trends.
- Use data-driven insights to recommend process improvements and support strategic decision-making.
- Present findings and recommendations to leadership to support business goals and client satisfaction.
- Proficient in Microsoft Applications, especially Word, Excel and Outlook.
- Excellent written and verbal communication skills.
- Timely for work and meetings.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Conduct business with the highest standards of personal, professional and ethical conduct.
- Perform any range of special projects, tasks and other related duties as assigned.
- Experience supervising a high-volume accounts payable transaction processing organization is desired.
- 3 years of experience leading team members accountable for responsibilities similar to those required for this position.
- Bachelor’s degree in business, accounting, or a related field; or equivalent relevant experience.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 25 lbs.
- Must be able to sit for extended periods of time.
- Must have finger dexterity for typing/using a keyboard
- Must work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and; respecting the diversity of our workforce in actions, words and deeds
- Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs
- Consistent and regular attendance is required
- Overseeing the Accounts Payable team
- Develop / train staff
- Delegate appropriately
- General office equipment
- Medical, dental, and vision plans (full time and part time 30 hours)
- Part time 20 hours qualify for dental and vision
- 401K match
- Time off including vacation, sick, and company paid holidays
- Pet insurance available
- Tuition reimbursement
- Legal services
- Free emotional wellbeing and daily life assistance support for all associates
- Domestic partner coverage
- Health savings account
- Flexible spending account
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.
Salary : $80,000 - $90,000