Fraud & Security Investigator

FIRSTRUST BANK

Recognizes the leader in you

As one of the region’s foremost community banking institutions, we take pride in fostering leadership.

As a Firstrust employee, your growth is our growth.

For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success.

For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability.

• Hybrid Position*
  
  

This position plays a critical role in protecting the bank’s assets, customers, and reputation by detecting, investigating, and mitigating fraud, and other financial crimes. It encompasses a wide range of responsibilities including physical security oversight, incident response, regulatory compliance and operational support. This position serves as a key line of defense in identifying suspicious activity, ensuring regulatory compliance, and implementing security systems, and fraud prevention strategies.

Responsibilities

JOB DUTIES AND RESPONSIBILITIES:

• Open and manage cases through the entire investigation lifecycle, from intake to closure. Document investigations outcomes, including root cause analysis and recommendations for prevention.
• Conduct thorough investigations into internal and external fraud, identity theft, counterfeit items, elder abuse, and other suspicious activities.
• Collaborate with law enforcement, legal teams, and internal departments as the fraud subject matter expert while maintaining strict confidentiality throughout.
• Stay abreast of evolving fraud trends, schemes, tools, and data to identify vulnerabilities and improve fraud detection strategies.
• Educate staff and departments on security systems, incident protocols, current fraud schemes, preventative measures and reporting protocols.
• Manage and monitor access control systems, alarm systems, surveillance platforms, onsite security personnel, and vendor managed security tools.
  
  

Physical And Sensory Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Stand and walk for extended periods during audits, inspections, or vendor interactions.
• Subject to repetitive motion of the wrists, hands and fingers.
  
  

Potenital On-the-job-risks

• None identified.
  
  

Education, Training And Experience

• High School Graduate or equivalent.
• 3 to 5 years of experience in banking operations, financial fraud investigations, loss prevention, risk management, or related field.
• Strong knowledge of physical security systems, investigative procedures, protocols, strategies.
• Knowledge of banking software systems and AML/BSA regulations.
• Must demonstrate excellent organizational, verbal, and written communication skills.
• High ethical standards, confidentiality, attention to detail and strong communication and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with SQL is a plus.
• Ability to multitask, prioritize effectively, and operate with urgency under pressure.
• Professional certification (CFE), a plus.
  
  

Work Schedule

Available during evenings, weekends, and holidays in emergency or urgent situations.

Primarily office based with occasional travel (typically <10%) for investigations or training.

Hybrid: 4 days in the office, 1 day work from home

Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.

Firstrust Bank is an Equal Opportunity Employer.

If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department HResources@firstrust.com. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.

Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message.

Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.

Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasonableaccomdations@firstrust.com or 215-728-8265.