IT Support Specialist (Hospital)

Job Title: IT Support Specialist (Contract-to-Hire)

Location: Attleboro, MA (On-Site)

Schedule: Monday-Friday, 7:00/7:30 AM Start Time, 8-Hour Workday

Employment Type: Contract-to-Hire (Target Conversion: 3-4 Months)

Overview

Our client is seeking a highly capable and customer-focused IT Support Specialist to serve as the primary on-site technology resource for their Attleboro, MA location. This individual will provide hands-on technical support across a broad range of IT functions, ensuring a seamless technology experience for end users while maintaining a strong customer service mindset.

This role is ideal for a true IT generalist who is comfortable working independently, troubleshooting a variety of technical issues, and supporting both hardware and software environments. The selected candidate will be the sole IT representative on-site and must be confident handling everything from desktop support and user troubleshooting to conference room technology and audiovisual systems.

Key Responsibilities

• Provide hands-on desktop and end-user support for hardware, software, and peripheral devices.
• Troubleshoot and resolve Windows-based workstation, laptop, and application issues.
• Deliver exceptional customer service and white-glove support to employees and leadership.
• Support conference rooms, audiovisual equipment, and meeting technologies.
• Respond to and resolve technical issues through both in-person and phone-based support.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and related devices.
• Coordinate with centralized IT teams when escalation or additional support is required.
• Document incidents, resolutions, and support activities as needed.
• Proactively identify and address technology issues impacting end users.

Qualifications

• Strong experience in desktop support, IT support, or technical support environments.
• Proven ability to troubleshoot a wide range of hardware, software, networking, and user issues.
• Experience supporting Windows operating systems and Microsoft technologies.
• Familiarity with AV systems, conference room technology, and meeting support.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and a proactive approach to support.

Preferred Background

• Experience serving as the primary or sole IT support resource for a site or office location.
• Strong IT generalist background rather than a narrow specialization.
• Previous experience in healthcare, life sciences, or enterprise corporate environments is a plus.

Why This Opportunity?

This position offers the chance to become a key technology resource within a growing organization while gaining exposure to a broad range of IT responsibilities. Successful performance may lead to permanent employment after approximately 3-4 months.