Sales Support Specialist

Position Title: Sales Support Coordinator

Location: Wilmington, DE 19809

Hours: Monday – Friday, 8:30 AM – 5:00 PM

Compensation: $50,000 – $55,000

Key Requirements & System Qualifications

• CRM Experience: Salesforce experience (or another CRM) is required.
• ERP Experience: JD Edwards (JDE) experience is a big plus.
• Technical Skills: Strong proficiency in Microsoft Office, particularly Microsoft Excel for data analysis and reporting.

Detailed Job Description

Position Overview

The Sales Support Coordinator provides administrative, operational, and customer support to the Sales team to ensure quotes, orders, pricing, and customer requests are processed accurately and efficiently. Working primarily out of a central email inbox, this individual will handle incoming quote requests, extrapolate data, carefully review orders for accuracy, and release verified details to fulfillment.

Essential Responsibilities

Quoting & Material List Support

• Monitor email inbox to process incoming quote requests in a timely manner.
• Prepare material lists based on customer and sales representative requirements.
• Prepare standard pricing quotes using information available in JD Edwards and established company pricing guidelines.
• Ensure quotes contain accurate product descriptions, quantities, pricing, and other required information.
• Review quote requests for completeness and follow up with Sales or other departments when additional information is required.
• Maintain accurate records of quotes and related communications.
• Assist Sales representatives with quote revisions and updates as requested.

Order Review & Fulfillment Release

• Extrapolate data from customer requests and review order pricing against established pricing, customer-specific pricing, quotes, contracts, or other applicable guidelines.
• Verify order accuracy prior to releasing information to fulfillment.
• Communicate discrepancies to the appropriate Sales representative or internal department and assist with resolution.

Invoice & Billing Support

• Review identified billing discrepancies and assist in determining the appropriate correction.
• Coordinate with Sales, Customer Service, Finance, and other departments as necessary to resolve billing issues.
• Maintain documentation related to invoice corrections and follow established approval procedures.
• Monitor recurring billing issues and communicate trends to management.

Salesforce & Customer Support

• Utilize Salesforce to manage customer emails, cases, requests, and related sales-support activities.
• Respond to routine customer and Sales inquiries in a timely and professional manner.
• Create, update, and maintain accurate case information and supporting documentation.
• Follow up on open cases and requests to ensure timely resolution.

Data & Reporting

• Utilize Microsoft Excel to organize, analyze, extrapolate, and report sales-support information.
• Assist with preparing recurring reports and information requested by Sales Support or Sales Management.

Pay: $50,000.00 - $55,000.00 per year

Work Location: Hybrid remote in Wilmington, DE 19809

Salary : $50,000 - $55,000