What are the responsibilities and job description for the Information Technology Technician position at firstPRO, Inc?
firstPRO is now accepting resumes for an IT Technician in Springfield, MA. This is a contract to hire role and onsite 5 days per week. Vaccinations are required for this hospital setting role.
Our IT On-Site Field Service Technicians are responsible for assigned shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer’s place of operation. You will bring the helpdesk to our client’s door while assisting and ensuring our clients receive the ultimate in customer service.
Required Skills
- CompTIA A certification or 3-year equivalent hands-on computer experience
- Office 365 System Support
- Proficiency working in Active Directory
- Remote Support Tools (TeamViewer, Bomgar, Quick Assist)
- Experience with Collaboration Software (Microsoft Teams, Zoom, WebEx, etc)
Desired Skills
- Healthcare IT Experience
- Manage Service Provider (MSP) Experience
- IT Helpdesk, Service Desk or On-Call Center Support
- Experience with Ticketing Systems (ServiceNow, Jira, AutoTask, Remedy, etc)
Salary : $30 - $32