Administrative Manager, Operations and Property Tax

At FirstPointe Advisors, we deliver more than property tax expertise, we deliver confidence.

Our clients trust us to simplify complexity, meet every deadline, and uphold the highest standards of accuracy and service.

We’re seeking an Administrative Manager, Operations & Property Tax to join our growing team. In this role, you’ll serve as a key operational partner to firm leadership, ensuring day-to-day administrative excellence while overseeing the systems, scheduling, and external coordination that support our property tax appeal process.

What You’ll Do

• Oversee daily office operations to ensure smooth, efficient workflows across the firm.

• Supervise and support administrative professionals, including task delegation, performance feedback, and professional development.

• Develop, document, and improve internal processes, procedures, and controls that strengthen efficiency, compliance, and scalability.

• Serve as a central point of coordination between leadership, consultants, and administrative staff.

• Manage vendors, service providers, and office-related contracts.

• Support and oversee communication with Value Adjustment Boards (VABs) and County Property Appraisers’ offices.

• Ensure timely and accurate exchange of information, filings, and responses with external agencies.

• Oversee and coordinate hearing scheduling, including calendars, deadlines, and administrative requirements.

• Supervise administrative staff responsible for hearing logistics, documentation, and follow-through.

• Track appeal timelines to support operational compliance with statutory deadlines.

• Assist with recruiting, onboarding, and offboarding processes; help maintain employee records and personnel documentation.

• Support performance review processes, employee engagement initiatives, and policy development in partnership with leadership.

• Assist with benefits administration coordination, payroll support, and general compliance with Florida employment regulations.

• Support client billing processes to ensure accuracy and timeliness; assist with A/R tracking and collections follow-up.

• Handle confidential client, employee, and financial information with discretion and professionalism.

• Assist with special projects, system implementations, and operational reporting as the firm grows.

What Success Looks Like

• Appeal calendars, hearing schedules, and deadlines are managed with consistent accuracy and proactive follow-through.

• External communications with VABs and Property Appraisers are timely, professional, and well-documented.

• Administrative staff are aligned, supported, and executing reliably with clear expectations and accountability.

• Internal processes are streamlined, documented, and improving — reducing friction as the firm scales.

• Billing support and collections follow-up are consistent, organized, and handled with care and confidentiality.

• Leadership experiences an operational “lift” — with clearer visibility, fewer bottlenecks, and smoother execution.

Who You Are

• 5 years of experience in operations, office management, or administrative leadership.

• Proven experience supervising administrative or support staff.

• Working knowledge of HR processes and employment compliance.

• Experience supporting billing, invoicing, and accounts receivable/collections.

• Highly organized, detail-oriented, and confident managing multiple priorities and deadlines.

• Strong communication, judgment, and problem-solving skills, with a high degree of discretion.

• Preferred:

• Experience in a property tax consulting, real estate, legal, or professional services firm.

• Familiarity with Value Adjustment Boards, Property Appraisers, or administrative hearing processes.

• Experience working in a small or growing organization.

• Bachelor’s degree in Business Administration, Management, or related field.

Why Join Us

FirstPointe Advisors is built on precision, partnership, and results. We bring national expertise and a strong regional presence, and we’re growing with intention.

As Administrative Manager, you’ll be the person who turns complexity into clarity. You’ll lead the administrative team, tighten processes, protect deadlines, and drive the coordination that keeps our appeal pipeline on track — while also supporting billing, people operations, and firm-wide improvements that set us up for the next stage of growth.