What are the responsibilities and job description for the Quality Improvement Coordinator - Contact Center (In Office Position) position at FirstLink?
FirstLink is looking for a dedicated professional to join our team as Quality Improvement Coordinator. The Quality Improvement Coordinator supports service quality, operational compliance, and data integrity across all FirstLink's programs. This role is responsible for monitoring contact center interactions, reviewing documentation, identifying service delivery trends, supporting accreditation and quality assurance activities, and assisting with operational reporting and performance improvement efforts.
This position provides essential support to improve the delivery of compassionate care on the local 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline. Make a difference in the lives of others everyday!
Are you ready for an exciting opportunity? Apply today!
Job Type: Full-time
Starting at $23.50 per hour
Benefits:
- Employee Assistance Program
- 100% paid health, dental, and vision insurance (for the employee only)
- Long-term and short-term disability
- Life insurance
- 12 days of paid time off, 8 hours accrued per month during the first calendar year
Schedule:
- Monday-Friday
- 9AM-5PM
- Final schedule to be determined in collaboration with the Operations Manager.
- Occasional evening or weekend work may be required to support Helpline operations.
- On-call rotation
Required Education and Experience:
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Must be able to read, write, and follow oral or written instructions
- Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
Work Location: In person
Salary : $24