What are the responsibilities and job description for the Follow-Up Support Manager position at FirstLink?
What happens after someone hangs up the phone with 988 or 211? Who reaches out when someone returns home from inpatient behavioral health care?
FirstLink is seeking a compassionate and innovative leader to serve as our next Follow-Up Manager. This role leads a growing program that provides caring contact and continued support to individuals following a crisis, behavioral health discharge, or referral for community assistance.
Rather than managing cases, our follow-up program focuses on something equally powerful: helping people feel heard, supported, and connected as they continue their recovery journey. Whether someone has just left the hospital, had a conversation with 988, or needs help reconnecting with community resources, FirstLink's follow-up services ensure they don't have to navigate the next steps alone.
We offer competitive pay starting at $25/hour, along with an excellent benefits package which includes 100% paid Health, Dental, Vision, Life Insurance, and Short/Long-Term Disability and generous PTO accrual.
What You'll Do:
As FirstLink's Follow-Up Manager, you'll lead every aspect of our follow-up services, from supervising and developing the Follow-Up Specialist team to designing workflows and strengthening partnerships with providers across North Dakota and northwestern Minnesota.
You'll oversee post-discharge referrals from hospitals, student referrals from local schools, and interaction referrals from the 988 Lifeline and 211 helpline. Using data to improve engagement, you will monitor program outcomes and help expand access to follow-up services.
You'll also serve as a mentor and subject matter expert, helping develop the team while protecting the philosophy that defines FirstLink's follow-up services: genuine human connection, not transactional checklists.
Who We're Looking For:
We're looking for someone who believes that healing doesn't always happen during a crisis, it often happens because someone cared enough to call back after the crisis.
Successful candidates are compassionate leaders who enjoy building meaningful relationships with both those we serve and the community partners we serve alongside. They are skills coaches who develop their team through encouragement, direct feedback, and trust. They are highly organized, comfortable managing multiple priorities, and passionate about improving systems without losing sight of the people those systems serve.
Ideal candidates have some prior experience in behavioral health, crisis intervention, suicide prevention, or care coordination. Experience supervising a team, managing programs, developing partnerships, and measuring outcomes will help you thrive in this role.
Most importantly, we're looking for someone who understands the purpose of caring contact and is committed to preserving that purpose as the program continues to grow.
Join FirstLink!
A simple phone call weeks after a crisis can remind someone they matter.
As the Follow-Up Manager, you'll develop a team that expands hope beyond the initial conversation or care received, strengthen partnerships throughout the communities we serve, and help individuals stay connected to the support they deserve.
If you're ready to lead a program centered on compassion, recovery, and meaningful human connection, we'd love to hear from you. Apply today and help share the future of FirstLink's follow-up services!