Field Services Technician

FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We are dedicated to providing cutting-edge solutions to our customers while fostering a dynamic and inclusive workplace culture.

Summary:

This position will require technical skills to support the installation of Residential and Business customers on Oxford Networks d/b/a FirstLight Fiber’s Copper and FTTP networks.  This work includes copper and fiber Optic installation and repair, network installation, repair and maintenance, customer premise wiring, customer voice services and testing high speed data circuits.  This position requires a self-motivated person with a positive, customer focused attitude that excels in a fast-paced environment.

 Responsibilities:

Some expected duties include, but are not limited to:

• Copper & Fiber Optic Installations for Residential and Businesses
• Installation and splicing of aerial and underground copper & fiber drops.
• Repair & Maintenance on Copper & Fiber Optic Networks.
• Installation and repair of copper cables, fiber optic cables, aerial closures, snaps, buried kits, pedestals, smart coils, subscriber line cards, repeaters, and noise coils.
• Responds to after-hour calls (24/7/365) regarding downed lines, broken poles, outages etc.
• Operates a Bucket Truck for aerial operations, removing trees from lines and equipment.
• Works with Contractors during major outages.  
• Testing & troubleshooting copper cables with a Dynatel 965AMS, HST, Fluke, Meggar and Sidekick.
• Testing and troubleshooting of fiber optic cables with an OTDR and light meters
• Installation and testing of ADSL and SADSL.
• Programming customer premise equipment such as Routers
• Central Office Wiring.
• May require locating underground cable for dig safes.
• Team orientated ethics with a positive attitude.
• Maintain accurate records and report them to Dispatch.
• All other duties as assigned by Supervisor/Manager.

QUALIFICATIONS/COMPENTENCIES

• Must possess excellent communication skills.
• Must possess a positive, winning attitude.
• Outside Plant Telephone Experience
• Copper installation experience
• FTTP installation experience
• Aerial & Buried plant installation experience
• Customer premise wiring experience
• Copper testing experience
• OTDR experience
• Must be able to operate a Bucket Truck and able to work at high heights.
• Must be able to operator tools such as a chain saw.
• Must be able to lift 100-150 pounds.
• Must be able to climb ladders.
• Must be able to withstand all types of weather conditions.
• Must be able to work in confined spaces.
• Must be able to rotate through a weekly on-call list.
• Must possess a clean Maine Driver’s License.
• Must pass drug testing and criminal and driving record background checks.

EDUCATION AND CERTIFICATIONS

• High School diploma or equivalent.
• Field Service Technician experience a plus.
• Computer knowledge.

 REQUIREMENTS

• Must have valid and unencumbered driving license.
• Must pass pre-employment drug testing.
• Must be honest and ethical in all dealings.
• Must present professional appearance and demeanor.

 LIGHT DUTY ASSIGNMENTS:

There is no light duty assignment available for this position.

 SHIFT SCHEDULE:

This is an hourly position.   This role is part of an On-Call Rotation (will require some after hours and weekend work).  Travel as necessary throughout the ILEC territory in Maine.

About FirstLight

• FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.
• FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.